customer experience

These evergreen methods boost customer satisfaction, encourage repeat visits, and build brand loyalty.

The customer’s definition of service has changed – it is no longer only about being fast, efficient or convenient, but about how good the bank is in supporting the customer during challenging times like complexity and inflation.

Through the Joint Venture Company, the five companies plan to develop LLMs specifically tailored to the needs of telcos.

Customer-centricity and improved tech stack were top priorities across various regions in South Africa. Explore these news announcements that are shaping the future of CX in South Africa.

The collaboration aims to enhance the quality and delivery capacity of digital content, bringing better streaming experiences and faster data delivery to Turkcell’s customers. 

As part of the agreement, Orion will implement Temenos' cloud-based core banking platform into AGB's operations for personalised CX. 

With its latest app update, Urban Company is working towards the broader goal of democratising convenience for all.

The collaboration will enable AWS and Vonage to create a suite of solutions that empower customers to use the network to drive innovation.  

SpiceJet's role as the operating partner for the new airline involves providing essential staff, services, and industry expertise. 

BMO is utilising Dynatrace’s platform to scale its digital banking capabilities for global customers, further enhancing loyalty.