Customer strategist Christopher Brooks digs deeper into loyalty and customer experience “Customer Experience (CX) is not the product, the function or the channel itself. Therefore, claiming that CX has driven up sales or reduced churn is misleading. It’s only part of the reason, not all of it,” said Christopher Brooks, CX Consultant, Lexden CX With […]
The report reveals insights into the needs of B2B procurement teams, and identifies key areas that require suppliers to improve Customer experience is now the leading brand differentiator – more important than price. Meanwhile, the digital commerce space is booming — and B2B buyers are demanding more than ever from their suppliers’ online solutions, according […]
Homegrown delivery app, Yeepeey has activated online ordering & grocery delivery across Dubai from Ansar Group’s flagship store in Karama called Ansar Gallery. Through the Yeepeey app, customers can now order their favourite products from Ansar Gallery without having to pay any delivery fee or mark-ups over in-store prices and get the orders delivered in […]
Zain Group has selected Huawei to accelerate the migration from 4G to 5G including 5.5G innovation to enrich the customer experience across multiple markets. Within the scope of the MoU, Huawei will support Zain Group to optimise its network architecture to extend 5G capabilities to support IoT, Ultra-Reliable Low Latency Communications, uplink centric broadband, real-time […]
CSS and SupportLogic are pairing up to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. The partnership will also see SupportLogic and CSS execute several joint go-to-market programs and leverage the power of artificial intelligence and natural language processing. Together, both companies will help […]
Marketing strategist Troy Sandidge talks about the creator economy, marketing strategies and the customer experience tools in 2022 “CX will come down to applying S.O.A.P. — Simplification, Omnichannel-communication, Automation, and Personalisation. Applying S.O.A.P. will help you provide the best customer journey at a level that will consistently evolve and improve your CX deliverables,” said Troy […]
Industry experts offer their insights on what trends they expect to unfold in 2022 for customers and marketers Considering the changing consumer behaviour, will 2022 be a year of enhanced customer experience? Sitecore has revealed its top strategic predictions for 2022, aligning with the latest developments in technology, changes in consumer behaviour, and new challenges […]
Martechvibe looks at some customer experience (CX) podcasts that have been helping leaders strengthen their brand-customer relationship Business growth and customer experience (CX) have become synonymous today, wouldn’t you agree? The year 2022 is all about value-driven CX, and companies are continuously eyeing new technologies that can boost their customer strategies and business decisions. Meanwhile, […]
Sesame has partnered with mortgage and protection platform Smartr365 as part of a wider technology strategy aimed at improving the customer experience. The agreement is aimed at providing its members with technology to make customer interaction more efficient. Sesame said it would be fully funding the cost of Smartr365’s platform for advisers and claimed it […]
Wonderment, the SaaS platform that enhances the customer experience for Shopify merchants by providing order tracking technology, announced it has closed a $6M round of seed financing. The round, led by CRV, will be used to strengthen the Wonderment platform and expand the team. Underscore VC and Defy.vc also participated in this round, along with […]
