MAWANI Adds 7 Online Systems to Enhance CX

In its mission to enhance customer experience, MAWANI developed seven new online systems, granted 16 operations licenses to national and foreign shipping agents, and brought online a new trucking appointment booking system. Recognising the critical role that the ports and logistics sector plays in various industries, from manufacturing to food security, MAWANI had signed a […]

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  • In its mission to enhance customer experience, MAWANI developed seven new online systems, granted 16 operations licenses to national and foreign shipping agents, and brought online a new trucking appointment booking system.

    Recognising the critical role that the ports and logistics sector plays in various industries, from manufacturing to food security, MAWANI had signed a deal to build the Middle East’s largest grain and animal feed import and processing terminal. With 120 silos, this terminal will be able to handle a whopping eight million tons of bulk grain per year.

    To support national efforts to enable the tourism sector with world-class facilities, the Saudi Ports Authority inaugurated the Kingdom’s first cruise ship terminal at Jeddah Islamic Port, which saw off the cruise ship MSC Bellissima’s maiden voyage. MAWANI also signed agreements with Cruise Saudi and Globe Group to build and develop cruise ship terminals and berths at King Abdulaziz Port in Dammam and Yanbu Commercial Port.

    H.E. Omar Hariri, President of the Saudi Ports Authority, said, “Thanks to the support of our Leadership and coinciding with the launch of the National Transport and Logistics Strategy, the Kingdom has established a clear roadmap to transform the maritime sector and raise its ports to world-class levels. We intend to invest more in our port infrastructure for seamless integration with other modes of transport across the country. We further aim to achieve an annual capacity that exceeds 40 million TEUs through greater ties with international shipping routes.”

    “MAWANI’s achievements come on the back of the support of H.E. Eng. Saleh bin Nasser Al-Jasser, the Minister of Transport and Logistics, the Saudi Ports Authority’s Board of Directors, and the effective collaboration between government agencies to integrate the national transport system and execute our strategy. Working closely with our partners has been and will remain a key to success in turning Saudi ports into significant value contributors to the national economy,” he added.

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