CRM

Knock CRM, providers of a CRM and performance management platform for multifamily property owners and managers, introduced AI Voice and Call Intelligence. Both tools integrate into the Knock CRM platform and enable leasing teams to leverage artificial intelligence to improve conversions and engage in natural dialogue with each caller. Call Intelligence captures data on every […]

Adverity, providers of a data and analytics platform for marketing, sales and eCommerce teams, has launched on Google Cloud Marketplace. Google Cloud customers can now access Adverity’s data integration capabilities directly within Google Cloud Marketplace and combine multiple data sources from previously isolated streams into one clear and concise dashboard. The Adverity platform is underpinned […]

Freshworks launched Freshworks CRM for eCommerce, creating a unified customer record across conversational marketing, sales, and customer support. The new Freshworks CRM solution empowers companies to engage buyers directly through modern messaging channels,including WhatsApp and text messaging.  It natively integrates with eCommerce platforms and packages marketing automation, multichannel campaigns (email, chat, WhatsApp, and SMS), and […]

Creatio, a vendor of one platform to automate industry workflows and CRM with no code and a maximum degree of freedom, has expanded its go-to-market relationship with Amazon Web Services (AWS). Customers can now procure Sales Creatio through the AWS Marketplace to automate sales processes of any type with no code and maximum degree of […]

Optimove, a marketing platform provider, has acquired Kumulos, a provider of a personalised messaging platform for mobile applications. The acquisition furthers Optimove’s efforts to expand the native messaging capabilities of its Customer Relationship Management (CRM) Marketing platform and bolsters its artificial intelligence engine, adding native mobile capabilities to help companies orchestrate multichannel marketing journeys across […]

AI-powered DAM can provide the infrastructure to connect a company’s martech platforms  to deliver a personalised and unified content experience for customers As companies create more visual content, they must manage their assets and processes efficiently. It is not only the management of essential digital assets but also the optimised presentation of visuals, quality and […]

Comm100, a provider of digital omnichannel customer engagement solutions, has partnered with Deltapath to incorporate voice into its platform. The partnership will integrate Deltapath UC to the Comm100 platform to enable contact centres to provide a complete omnnichannel offering within one integrated platform that can be integrated with CRM platforms like Salesforce and Microsoft Dynamics […]

Gefen is expanding its compliant CRM communication channels support. On its journey to have a one-rule-all platform for all tech needs of the agents, Gefen’s CRM enables the agent to gather in one place all communication channels with customers. These channels include calls, email, text and video chat. Since the CRM works also in the […]

Laser-focused on high definition CX, SugarCRM is working on out-of-the-box solutions “Fifty-two per cent of sales leaders say their traditional CRM costs them revenue – that’s a frightening statistic. We believe firmly that it’s time to work smarter, not harder. It’s time for a change,” said Craig Charlton, CEO, SugarCRM. The last two years have […]

Altruist, providers of a custodial solution for financial advisors, has integrated with Wealthbox CRM. Through the integration, advisors can combine their customer data in Wealthbox with the custodial data available on the Altruist platform, add new clients with a single click, and open accounts on Altruist in less than 30 seconds. “Partnering with Wealthbox is […]