conversational AI

Unlike traditional IVR systems or limited chatbots, Clever247.ai uses natural language processing and speech recognition technologies to understand caller intent in real time and respond accordingly.

Kara Moddemann, Vice President, Growth & Marketing at The Luxury Closet, shares how AI is turning search into a personalised, multimodal, and intent-driven experience, reshaping how businesses connect with customers.

Synthetic monitoring is becoming essential as brands scale conversational AI and omnichannel CX. From preventing outages to testing intent flows, learn how proactive testing safeguards trust in every interaction.

The research indicates that AI search tools are gaining momentum by providing answers in plain language, summarising complex information, and eliminating the need to navigate through pages of SEO-driven content. 

Through the Sinch MCP server, AI agents learn the specific requirements for each communication task: which channel to use, how to format messages for different regions, what compliance rules apply, and how to ensure delivery.

The integration of PlayAI’s team under Meta’s AI division, led by executives focused on NLP, signals a targeted effort to refine voice-based interactions, a main component for virtual assistants and immersive metaverse experiences.

Wilma is powered by Wildix’s agentic AI framework, built to understand context, make decisions, and act independently while staying aligned with each company’s tools, tone and workflows.

The CommSite system delivers end-to-end automation for tasks like booking an appointment, updating a contract or finding the right product, while keeping humans in the loop for additional support as needed.

Jack Henry selected boost.ai AI agents for its security standards and delivery track record for enterprises at scale, key differentiators in the competitive evaluation process.

The Dash AI Voice Agent from LocaliQ engages prospects in real time through lifelike, two-way conversations—answering questions, qualifying intent, and addressing common objections.