conversational AI

The combination enables Criteo to support commerce-focused advertising across a wide range of categories and environments, including emerging discovery surfaces like conversational AI.

ServiceNow is bringing Moveworks' capabilities to the ServiceNow AI Platform and delivering immediate value to customers through ServiceNow EmployeeWorks, a conversational front door for the enterprise.

Wonderful's enterprise-grade AI agents will further leverage Deepdub's proprietary eTTS technology as part of its voice stack to deliver natural, emotionally-nuanced voice experiences across global markets.

Agentic conversations is a suite of capabilities, including Sinch Agent Builder, developer and agent tools such as Sinch Functions and Sinch Skills, as well as a broad set of integrations.

First-generation bots are a thing of the past. It is time for the virtual agent to perform sophisticated actions — like checking on the status of an order, changing a delivery address, and more — to fully automate complex processes end-to-end.

The new update will take advantage of generative AI to suggest messaging content to AI trainers within the boost.ai platform.

The tool can identify pertinent moments in conversations that agents might want to flag in future calls. Ringover, a cloud communications and contact centre solutions provider, has launched Empower, an artificial intelligence-powered platform to analyse sales and customer support conversations and provide data-driven insights. Empower helps users do the following: Analyse performance during calls in […]

The platform empowers teams to build any custom conversational AI use case in minutes, allowing businesses to unlock the full potential of their enterprise applications via best-in-class LLMs Moveworks, a conversational AI platform for the enterprise, announced Creator Studio — a no-code, generative AI platform for building any conversational AI use case in minutes. The […]

It’s no secret that today’s customers expect highly-personalised, seamless communication across channels when they connect with companies. Artificial intelligence (AI) is rapidly becoming a ‘must-have’ for brands looking to have a competitive edge in the battle for customer loyalty. Using conversational AI to field basic customer queries is often an accessible starting point for brands. […]

Insights from multiple global surveys and consumer focus groups shed light on adoption of self-service tools and offer actionable steps to improve CX through conversational AI Talkdesk, a cloud contact centre provider for customer-obsessed companies, released a new Talkdesk Research report: “The promise (and pitfalls) of self-service automation in customer service.” As customer experience (CX) […]