conversational AI

The AI.g assistant is designed to streamline the travel experience by providing quick responses to a wide range of travel-related questions. 

Conversational AI is transforming customer engagement in the Middle East and North Africa (MENA) region, strengthening brand loyalty and competitiveness in this rapidly evolving market.

AI Hub integrates advanced analytics, AI, and generative AI features within Infobip's Software-as-a-Service (SaaS) portfolio, enabling brands to enhance conversational customer journeys.

Yellow.ai's listing enables Zendesk customers to access its conversational AI solutions with the Conversational Service Cloud, delivering 24/7 real-time support to end customers through an omnichannel customer support experience.

How can brands integrate Generative AI in their marketing functions to elevate customer experiences?

Built on OpenAI’s ChatGPT, Lucidya’s Luci gives an insight into what you should look for in an efficient AI-powered virtual assistant.

The acquisition of Aivo is to deliver better solutions to organisations seeking to meet their customers anywhere in their customer journey and improve satisfaction.

Love it or hate it, the future of contact centres rests on AI. From NLP and data analytics to predictive analytics and speech recognition, technology and agents will work in tandem to revolutionise the concept of customer service.

Companies can use Yext Content to deliver content to their customers in traditional channels and next-gen experiences like conversational AI and augmented reality.

First-generation bots are a thing of the past. It is time for the virtual agent to perform sophisticated actions — like checking on the status of an order, changing a delivery address, and more — to fully automate complex processes end-to-end.