Love it or hate it, the future of contact centres rests on AI. From NLP and data analytics to predictive analytics and speech recognition, technology and agents will work in tandem to revolutionise the concept of customer service.
Companies can use Yext Content to deliver content to their customers in traditional channels and next-gen experiences like conversational AI and augmented reality.
First-generation bots are a thing of the past. It is time for the virtual agent to perform sophisticated actions — like checking on the status of an order, changing a delivery address, and more — to fully automate complex processes end-to-end.
The new update will take advantage of generative AI to suggest messaging content to AI trainers within the boost.ai platform.
The tool can identify pertinent moments in conversations that agents might want to flag in future calls. Ringover, a cloud communications and contact centre solutions provider, has launched Empower, an artificial intelligence-powered platform to analyse sales and customer support conversations and provide data-driven insights. Empower helps users do the following: Analyse performance during calls in […]
The platform empowers teams to build any custom conversational AI use case in minutes, allowing businesses to unlock the full potential of their enterprise applications via best-in-class LLMs Moveworks, a conversational AI platform for the enterprise, announced Creator Studio — a no-code, generative AI platform for building any conversational AI use case in minutes. The […]
It’s no secret that today’s customers expect highly-personalised, seamless communication across channels when they connect with companies. Artificial intelligence (AI) is rapidly becoming a ‘must-have’ for brands looking to have a competitive edge in the battle for customer loyalty.
Insights from multiple global surveys and consumer focus groups shed light on adoption of self-service tools and offer actionable steps to improve CX through conversational AI Talkdesk, a cloud contact centre provider for customer-obsessed companies, released a new Talkdesk Research report: “The promise (and pitfalls) of self-service automation in customer service.” As customer experience (CX) […]
Lydonia will now be able to offer customers a conversational AI chatbot and integrate the tech alongside employee-facing automation. Boost.ai, a cloud-based conversational artificial intelligence provider, is partnering with Lydonia Technologies, a provider of intelligent automation solutions.Lydonia will now be able to offer customers a conversational AI chatbot and integrate the tech alongside employee-facing automation. […]
The enterprise conversational AI market is at least $1bn dollar worth of on-chat, with 100s of players sharing this space today. With an aggressive pricing expectation from ChatGPT, most of them, if not all, are looking at a bleak and redundant future. The Power Concentration in the software world that ChatGPT would create is not […]
