conversational AI

Pathfinder identifies more opportunities to create self-service applications, and provides more accurate answers.

Convert Assist brings together action plans, call coaching and smart follow up from the company’s innovation program, CallRail Labs.

Adthena's 2.0 update leverages real-time genAI to answer customers' complex questions about their own search data and deliver instant, tailored responses and reports directly within the platform.

Conversive features CRM integrations with Salesforce, Zoho, and HubSpot to safely access customer data for Personal Identifiable Information (PII) integrations.

By retaining past interactions within a memory window and revisiting original queries, Orchestrator LLM facilitates more comprehensive, human-like conversations.

Sprinklr Digital Twins aspire to radically increase enterprises’ capacity to get work done and provide exceptional customer experiences. 

Dyna.ai's latest launch includes two solutions: Dyna Athena for text-to-speech, language and speech processing, and another one is Dyna Avatar for digital human interactions.

Claire not only excels in automating tenant interactions across various communication channels but also delivers unparalleled personalised experiences through deep analytics.

Through this acquisition, Toku will gain AiChat's chatbot and messaging capabilities, fulfilling its vision of delivering seamless, personalised customer engagement across all channels.

From embracing omnichannel approaches to refining customer journeys, conversational AI is transforming the landscape of CX. According to Infobip, 90% of support messages are sent over the chat app.