conversational AI

Delight Customer Agent unifies the customer journey, while Midas gives business teams a new way to build, test and improve the agent using natural language.

Alchemer Voice combines purpose-built AI, conversational analytics and customer feedback expertise to automatically identify key themes, emerging issues and opportunities.

AI call screening can block consenting customers. In a test of 188,000 consumers, agentic AI connected far more often than traditional dialling.

The agents answer questions, qualify leads, and book appointments around the clock for consumers who message brands from Google Ads.

The integration also creates new opportunities for AI-driven, conversational CXs, combining RCS with the broader omnichannel capabilities of SAP Engagement Cloud.

Braze’s new Decisioning Studio Go, Agentic Standards, Operator Connect and conversational AI capabilities automate real-time customer journey decisioning and engagement.

As AI becomes a new customer-service touchpoint, brands must use automation to remove friction while keeping human support accessible when customers need it most.

The new product by Marvin captures in-the-moment feedback inside products and websites and connects it with a company’s existing customer knowledge.

As AI agents like Alexa for Shopping and Walmart's Sparky curate shortlists rather than search pages, brands need answer-engine optimisation to be seen.

The combination brings together LivePerson's extensive enterprise digital messaging infrastructure with SoundHound's proprietary voice agentic AI.