automation

Gradient Works has recently announced its seed funding round, as well as the public availability of its first product, Gradient Works Assignment. Gradient Works Assignment automates rules of engagement to help CROs increase revenue velocity. It includes the ability to intelligently route leads, assign opportunities, and allocate customer accounts, ensuring efficient execution across the entire […]

“Companies must prioritise digital transformation across their entire ecosystem, taking a measured approach that evolves the business at pace without causing massive disruption. This is still a challenge for many companies transforming their customer experience and business models in a rapidly evolving digital world to ensure their survival,” said James Kirby, SVP & Head of […]

Delivering the best services or products isn’t enough to skyrocket your business. CRM (Customer Relationship Management) solutions have become a competitive and growing space. Since customer experience is what all brands have been talking about, CRM solutions and strategies and the importance of launching companies forward are immense. So, it won’t be a stretch to […]

It’s not about a takeover by robots. If anything, robotic process automation or RPA helps the contact centre agent focus on more meaningful tasks by taking on repetitive chores. 

Over the past year, CRM vendors greatly improved platform flexibility to help their clients accommodate remote, hybrid, and in-person work, Nucleus Research concluded in its 2021 CRM Value Matrix, a yearly assessment of the CRM market. The research also revealed that leading vendors, most notably Microsoft Dynamics 365, Oracle CX Cloud, Salesforce, SugarCRM and Zoho, […]

HashiCorp announced it has entered into a multi-year agreement with Cisco, in which Cisco will sell HashiCorp Terraform Cloud Business alongside the Cisco Intersight platform. The agreement will help customers achieve a hybrid cloud operating model using Terraform’s infrastructure as code for infrastructure provisioning and management of private data centres with Cisco Intersight. “HashiCorp is […]

ITC Infotech, a leading global technology services and solutions provider has distinguished itself as an ‘Innovator’ in Avasant’s RadarView on Intelligent Automation Services 2020-2021. Avasant evaluated 45 technology service providers across three dimensions: practice maturity, partnership ecosystem, and investments and innovation, as part of this research. Of those 45 providers, Avasant recognised the top 24 […]

Scality, the software solutions provider for distributed file and object storage, announced significant expansion in Europe, Middle East, and Africa (EMEA) and Asia-Pacific countries (APAC) with the appointment of six senior executives. The move reflects current industry growth, with analysts predicting large enterprises will triple their unstructured data stored as file or object storage by […]

Caverion and the City of Helsinki have signed an agreement on implementing the Myllypuro campus of the Helsinki Vocational College and Adult Institute. Caverion will implement the project in partnership with Fira, using the life cycle model. For Caverion, the agreement’s value is approximately EUR 13 mn, and Fira’s share is approximately EUR 22 mn. […]

With the exponential growth of cloud computing and data storage market, Middle East regions must utilise real-time data analytics for effective business decisions. Due to the increased digital communications in recent times, cloud computing has escalated in the Middle East region. According to an IDC report, public cloud expenditure in the META region will cross […]