Vibe Martech Fest – the region’s biggest marketing and technology summit will take place on July 26 – 27, 2023, in Cape Town, South Africa.
The African continent is being viewed as retail’s next big gold rush, given its population of 1.4 billion people, of which more than 500 million are internet users and over 330 million are ecommerce consumers. As the landscape eyes the future, brands are setting their foot towards implementing a customer-obsessed mindset.
“Brands have to be purpose-led and infuse their origin story with that of the customer, along with shared values,” says Sipho Sepeng, Digital Customer Experience Design Lead at Nedbank in South Africa. “Customer service is a component of the customer experience that occurs at a point in a journey. The brand has to proactively manage customer perceptions before this moment of truth and deepen its relationship based on shared value after the transactional value exchange,” adds Sepeng.
Vibe Martech Fest brings together global industry experts and marketing leaders from leading brands regionally to add context to this conversation. Putting technology and consumer insights at the centre of marketing, the martech summit will gather marketing and CX experts and conduct meaningful and engaging sessions, where attendees can learn about the latest trends, products, and technology to accelerate their business, upgrade their tech stack, and expand their network.