Avaya Unveils Experience Platform Updates
The new enhancements to the Avaya Experience Platform reflect a pivotal leap forward in customer and employee experience.
Topics
Avaya Unveils Experience Platform Updates
Avaya, a global Customer Experience solutions provider, unveiled a series of important enhancements to the Avaya Experience Platform (AXP), that further its commitment to delivering innovation without disruption.
Soren Abildgaard, EVP and CTO of Avaya, said, “The new enhancements to the Experience Platform reflect a pivotal leap forward in customer and employee experience. Leveraging cutting-edge AI and our comprehensive journey orchestration capabilities, our focus is to empower organisations to create personalised, proactive, and fluid experiences that not only build customer loyalty but also drive business growth.”
READ MORE: Avaya Discusses Future of Customer Contact Centres
Omar Javaid, SVP and Chief Product Officer at Avaya, said, “At Avaya, we understand that the true power of AI lies in its ability to orchestrate complex customer journeys. That’s why we’re excited about the acquisition of Edify and the enhancements to the Avaya Experience Platform. Together, with our organic development efforts, this represents significant progress in our strategic plan to use AI to deliver seamless, intuitive experiences across every touchpoint.”
“Our ‘Open and Integrated’ approach means that we’re not just working within our own extensive suite of technologies but also collaborating with leading AI innovators to ensure that our customers have access to the most advanced, cohesive solutions available.”
In addition, the company introduced AXP Private Cloud – Extended Scale, a robust solution designed to meet the needs of its largest AXP On-Prem customers. This new offering enhances performance and capacity, allowing for a dramatic simplification and consolidation of infrastructure.
