CallRail Launches AI-Powered Convert Assist
Convert Assist brings together action plans, call coaching and smart follow up from the company’s innovation program, CallRail Labs.
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CallRail, the AI-powered lead intelligence platform, announced Convert Assist, a new product that combines generative and conversational AI to bring purposely applied, easy-to-use lead conversion solutions to SMBs.
Convert Assist brings together three successful alpha features – action plans, call coaching and smart follow up – from the company’s innovation program, CallRail Labs. These features combined bring CallRail customers a fast and effective way to personalise conversations with leads and accelerate response times to increase conversion rates.
Improving lead-to-sale conversion is always top of mind for business owners, however, many struggle to stay on top of their lead pipeline due to a lack of resources.
“As a marketer myself, I understand the value of each and every lead, and how important it is to provide a personalised response to each one, quickly,” said Laura Beussman, Senior Vice President of Marketing at CallRail. “Most customers expect a response from a business within hours, and are most likely to go with whoever responds first. Convert Assist is a game changer for the industry that will help SMBs capture more leads and turn them into paying customers. I’m excited we’re able to take the innovations coming out of CallRail Labs and launch a new, AI-driven product that will make an immediate impact for our customers.”
Convert Assist is the only solution in the market that combines conversational and generative AI to:
- Auto-generate easy to understand next steps for every lead, based on all prior calls with your business, to ensure timely, personalised follow ups that increase lead conversion
- Automatically draft ready to send email messages or call back content to enable quick and customised re-engagement
- Provide real-time call coaching to front-line agents to improve conversations and customer experience
“As a small business, working smarter, not harder is a necessity,” said Tracey Fraizer, Office Manager at Remedy Plumbing. “Leads are expensive, and Convert Assist is the key to ensuring we’re able to maximise conversations with all our leads without letting any fall through the cracks. And if we book just one more job, the solution pays for itself.”
Convert Assist is the latest addition to CallRail’s suite of AI solutions – including Conversation Intelligence and Premium Conversation Intelligence. CallRail partners with AssemblyAI to power AI solutions with the most accurate speech-to-text AI model available, trained on 12M+ hours of real conversational data. This ensures CallRail customers get the highest quality AI insights and generative content possible.
