Eleveo has joined Zoom Video Communications’ ISV Partner Program and is integrating its Workforce Optimisation (WFO) software suite with Zoom Contact Center. As an ISV, Eleveo contact centre optimisation and compliance tools will be available through the Zoom App Marketplace. Those tools include Workforce Management (WFM), Quality Management (QM) and Analytics modules. Eleveo’s Workforce Management […]
CommunityWFM has integrated its workforce management (WFM) solutions for contact centres with Zoom Video Communications’ Zoom Contact Center platform. The Zoom Contact Center integration with CommunityWFM provides features such as forecasting, scheduling, intraday management, adherence, time-off management, and agent portal technology. “We are excited to partner with Zoom as they move forward with their contact […]
The SmartBadge enables face-to-face interactions supported by robust, intuitive technology to amplify the value of events for organisers, attendees and exhibitors. Bizzabo has launched Klik Experiential wearable onsite technology for events. Wearable technology enables the following: Attendees can check into sessions, download content, and optimise networking capabilities by exchanging contact information with exhibitors and other […]
Simplr, the platform built to exceed the expectations of the NOW Customer, announced the general availability of the EngageNow Suite. This solution combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs. With their origins in the early days of call centre offshoring […]
Litmus, a provider of email optimisation, collaboration, and personalisation, has launched product updates to help marketers boost pre-send email testing and personalisation. The updates include Email Testing Profiles, an integration with Klaviyo, an email inspiration gallery in Litmus Personalise, and Email Client Support, which assesses where subscribers view emails and includes support for the latest […]
Klaviyo, the provider of a unified customer platform that provides marketing tools, including email and SMS, for e-commerce businesses, has launched Klaviyo SMS Assistant to automate copywriting for text marketing campaigns. To create campaigns using the artificial intelligence-powered SMS Assistant, customers do the following: Select a campaign type out of four choices: Promotion, Product Announcement, […]
ServiceNow and Zoom at Zoomtopia, Zoom’s annual customer event, announced an expanded partnership and integrations. As part of that activity, ServiceNow unveiled ServiceNow Employee Center for Zoom so employees can access Employee Center directly within Zoom. This solution builds on the ServiceNow Virtual Agent integration with Zoom Team Chat. ServiceNow Employee Center for Zoom allows […]
Swftbox, the AI-powered, same-day delivery platform, has closed a seed round worth $2 million. MENA Technology Fund led the funding, joined by Polymath Ventures, AirAngels and Ithraa Investment Company alongside strategic investors from the United States, Europe, UAE and Saudi Arabia. The Abu Dhabi-based Hub71 company will continue to scale its services across the region, […]
UAE-based X-ERA for tech-services and logistics has completed its takeover of Egypt’s growing B2B e-commerce platform SPEED. SPEED is an affiliate of SPEED International for Distribution & Logistics. The takeover marks a significant milestone in the digital transformation that aims at connecting FMCG supplies with small – medium merchants, retailers and soon consumers through digital […]
HubSpot announced a report titled The State of Partner Ops and Programs 2022 in collaboration with Canalys and Partnership Leaders, exploring how organisations leverage partner programs for growth. The channel business model has long been critical to many organisations’ go-to-market strategy. However, the role of partners is shifting as B2B buyers spend less time interacting […]
