Starbox Group, a service provider of cash rebates, digital advertising, and payment solutions, announced the Starbox AI Personalised and Guidance Engine (the “Engine”), which is built upon the Starbox AI Calculation Engine. This Engine is designed to improve merchants’ business operations and enhance retail merchants’ experiences by offering personalised recommendations and guidance. The technology of […]
Integrated with Avaya, Cognigy.AI, delivers 24/7, personalised service experiences at scale over voice and chat. Cognigy, a conversational artificial intelligence technology provider, has partnered with Avaya to deliver conversational AI solutions to Avaya’s contact centre customers and to integrate its conversational and generative AI solutions with the Avaya Experience Platform. Integrated with Avaya’s Experience Platform, […]
The new solution enables customers to prove their identity online, allowing the bank to onboard quicker and doing away with the need for new customers to visit a branch or send documents in the post. The Co-operative Bank can now verify new users’ identities in as little as 15 seconds, with “accurate and automated” identity […]
Businesses can now leverage XSELL HiPer Agent Experience, or Agent eXp, to access artificial intelligence-generated insights via the NICE DEVone platform. XSELL Technologies has partnered with NICE to deliver its XSELL HiPer Agent Experience on NICE’s CXone cloud native customer experience platform, empowering customers to amplify top-performer outcomes to customer service organisations across the globe. […]
This version of Sprinklr Social includes publishing, engagement, and reporting tools integrated with OpenAI’s generative AI models. Sprinklr, a unified customer experience management platform provider, has launched a self-service version of its social media management solution Sprinklr Social. Social media teams can now access Sprinklr Social on a self-service basis by subscribing to its Advanced […]
In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Cisco Powers Hybrid Work Experiences With Purpose-Built AI Innovations […]
WPP will provide input on the Braze product roadmap and clients will gain early access to alpha and beta products along with customised solutions. WPP has partnered with Braze, a customer engagement platform provider, to focus on joint integrations and solution development to help companies leverage first-party data to create personalised engagement and drive customer […]
Artificial intelligence whitepaper outlines UK government’s proposals to regulate the technology, which are based around creating an agile, “pro-innovation” framework The UK government has published a whitepaper outlining its “adaptable” approach to regulate artificial intelligence (AI), which it claims will drive responsible innovation while maintaining public trust in the technology. The whitepaper emphasised the government’s […]
TCN and Prodigal’s solutions streamline workflows to simplify dialling, offer customers self-payment options and omnichannel communications. Prodigal, a provider of consumer finance intelligence, and TCN, a provider of cloud-based contact centre technology, have partnered to support agents with cloud and artificial intelligence technologies. Together, TCN and Prodigal’s solutions streamline workflows to simplify dialling, offer customers […]
Automotive Cloud Intelligence will leverage Salesforce Einstein AI and CRM Analytics to provide real-time intelligence and actionable insights. Salesforce revealed several new automotive cloud features to help automotive companies deliver immersive, in-car experiences powered by real-time personalisation and build truly connected experiences at every customer touch point, whether they are driving, buying, or servicing their […]
