Salesforce introduced its Web3 Advisory Board, a select group of technology leaders and innovators from across industries and disciplines, who provide guidance on how Salesforce can help its customers enter the world of Web3 in a trusted, responsible, and sustainable way. Why it’s important: Web3 has tremendous potential to elevate and deepen customer relationships across […]
Oktopost, the B2B social media engagement suite, is excited to announce the increased functionality of its advanced AI features within the platform, which support B2B social media professionals in increasing productivity. Designed to empower social media teams by allowing them to quickly and easily create diverse messages, adjust length, copy, and tone of voice – […]
Enghouse Systems, a provider of enterprise software, will acquire Qumu, a provider of cloud-based enterprise video technology, for approximately $18 million. “The combination of Qumu’s video creation, management, and delivery solutions with Enghouse’s video collaboration and streaming products strengthens the position of both companies in a competitive space,” said Steve Sadler, chairman and CEO of […]
Aisera, providers of an artificial intelligence-driven service experience platform for automated customer experiences, has made its solutions available as a new app integration on Zendesk’s Sunshine Conversations Marketplaces. Zendesk and Aisera will collaborate on use cases across customer service, support, sales, marketing, and e-commerce. Zendesk customers will have access to Aisera’s AI and automation platform […]
Ada, a customer service automation company, is now leveraging technology from OpenAI, the company responsible for the ChatGPT application, to boost its conversational artificial intelligence platform. Ada is already using GPT-3 to automate the training of customer intents, and the integration will be pushed further by automatically building answer flows and content from its customers’ […]
Yahoo announced the continued scale of its cookieless identity solution, Yahoo ConnectID, with five new interoperability partnerships, including Annalect’s Omni ID, Alliant, AdPredictive, ShareThis, and Tealium. The new partners will now support Yahoo ConnectID as advertisers and publishers seek a privacy-first solution to driving campaign personalisation, performance and measurement. “Two industry changes are accelerating adoption […]
Consumers who wait until the last moment for holiday shopping face a greater cyber risk, according to a Kaspersky survey. One reason is that 40 per cent of US consumers doing most of their shopping after Dec. 16 are willing to shop on sketchy-looking sites if there’s an enticing offer compared to just 29 per […]
Fast Slow Motion, a provider of CRM and marketing automation consulting and implementation services, has joined HubSpot’s Solutions Partner Program, an ecosystem of experts that offer marketing, sales, customer service, web design, CRM, and IT services. Fast Slow Motion’s team of more than 115 entrepreneurs, business operators, and CRM and marketing automation experts help clients […]
Midwest supermarket operator Meijer Inc. is expanding its home delivery options by partnering with Uber Technologies Inc. to offer the Uber Eats on-demand and scheduled grocery delivery service to its stores in Michigan, Illinois, Indiana, Ohio, Wisconsin and Kentucky. Beginning this week and continuing through the winter, customers can shop online at about 250 Meijer […]
Matik, an automation platform for data-driven content, announced the launch of Matik App for Salesforce. With the app, Salesforce users will now be able to create personalised, data-driven Google Slides and Microsoft PowerPoint presentations for their prospects and customers, in minutes and without ever leaving their Salesforce instance. As the leading CRM, Salesforce is the […]
