In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.
Google launches a feature that can answer queries with text summarising information found online.
The new update will take advantage of generative AI to suggest messaging content to AI trainers within the boost.ai platform.
Customising and filtering notifications ensures high-value and time-sensitive leads get the immediate attention they require.
Simplr can now fully automate level-two complex inquiries and those that provide upsell and cross-sell opportunities.
Channel partners using SproutLoud’s social media integration can now post content on LinkedIn personal and business pages, extending already existing capabilities to do so on Facebook and Twitter.
Zendesk is also deepening its partnerships with Meta’s WhatsApp and Shopify.
The artificial intelligence was trained using Zendesk's database of 18 billion tickets and trillions of data points.
The FigJam and UserTesting integration lets users integrate direct customer feedback into cross-functional workflows.
Joint customers will be able to set up their Gong Insights instances without code.
