Cogito’s EX Score leverages human-centred signals to assess how contact centre agents will feel following daily customer interactions. Cogito, a provider of real-time coaching and guidance solutions, has launched Employee Experience (EX) Score, derived from a machine learning model built to assess contact centre employee experiences in customer interactions. Cogito’s EX Score leverages human-centred signals […]
FluentStream is also set to launch a Partner Portal for registering leads and creating quotes, monitoring customer onboarding progress, and gaining access to account case details. FluentStream, a cloud communications provider for small and midsize organisations, launched an iOS Admin App that lets users manage their FluentStream phone systems remotely. By using this new app, […]
Real-time and reliable cross-platform analytics help subscription businesses optimise recurring revenue streams. Recurly has added app management to its ;subscription management and billing platform, allowing users to sync subscription data from Apple App Store and Google Play into Recurly for cross-platform analytics and manage entitlements and revenue recognition across app stores and web. Real-time and […]
Sitecores fully-composable offering lets marketers build their own solutions by bringing their own AI to integrate with open application programming interfaces and configurable user interfaces. Sitecore, a provider of digital experience software, has integrated Open AI ChatGPT across its fully composable software solutions. This feature release, powered by Microsoft Azure OpenAI Service, will allow marketers […]
SARA can handle both positive and negative feedback in multiple languages and identifies positive reviews and recommends them for sharing on Google Business Profile and Facebook pages. SureCritic, providers of an online platform for business reviews and customer feedback, has launched Smart Automated Response Assistant (SARA), powered by artificial intelligence to provide automated responses to […]
The dashboarding features provide users with a customisable interface that displays key metrics and insights, allowing for better decision making and management of learning content. Xyleme, a provider of Component Content Management Systems (CCMS), announced the launch of Elevate, the newest module in their platform. The new product will add dashboard analytics, APIs, and rich […]
The platform implements dozens of new tools for Creators including Snap Map and ARES Shopping Suite Snap unveiled an array of new features and advancements that will drive innovation in AR & AI technology, retail as well as the creator ecosystem. Highlights included core product updates such as brand new story formats that allow the […]
In business applications, it can answer customers’ questions more widely, naturally, and humanely. Infobird, a provider of AI-powered customer engagement solutions, announced that it has recently integrated ChatGPT to upgrade its artificial intelligence customer service system. During this ChatGPT integration, Infobird obtained industry-specific knowledge and common sense responses through fine-tuning the model training and asking […]
The Appy Pie AI Website Builder offers ecommerce features, including online payment processing and shopping cart functionality. Appy Pie Website Builder , a no-code website development platform, has introduced its latest offering, the Appy Pie AI Website Builder. The platform is designed to simplify the web development process for businesses and individuals of all sizes. […]
The Sensely natural language processing engine allows members to perform common tasks, such as adding dependents, initiating claims, and locating care. Sensely has integrated ChatGPT into its Front Door Navigator conversational application to help insurance policyholders get their most pressing questions answered intuitively. Featuring pre-built, targeted intents for consumer insurance applications, the Sensely natural language […]
