Companies can train the model through direct feedback, flagging messages that resonate or suggesting improvements as the platform continues to learn. Attentive has added Attentive AI to Concierge, its two-way conversational platform. With Attentive AI, Attentive Concierge can deliver hyper-relevant and contextual responses to customer prompts, providing answers to questions and tailored recommendations to each […]
Bloomreach Content can generate ideas, write articles, proofread content, and further personalisation efforts using data from the CMS to tailor content for individual users. Bloomreach has integrated OpenAI’s ChatGPT with Bloomreach Content, its headless content management solution (CMS). Through the Bloomreach Content marketplace, businesses can now install OpenAI’s ChatGPT Text Generator, an artificial intelligence-powered writing […]
Businesses can automatically send messages based on channel engagement, profile, or event data and predictive analytics to reach the right customers at the right time. Klaviyo, a marketing automation and customer data platform provider, has integrated with Square Online,Square’s ecommerce platform. With this new integration, sellers can sync real-time and historical data, including event-level data, […]
Uniphore’s comprehensive AI and automation platform helps businesses resolve customer queries using self-serve and agent-assist solutions. Uniphore, a conversational artificial intelligence and automation platform provider, is now available in Amazon Web Services (AWS) Marketplace, a digital catalogue of solutions that run on or with AWS. Uniphore’s comprehensive AI and automation platform helps businesses resolve customer […]
In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Microsoft Adds Copilot To Microsoft Viva Microsoft introduced generative […]
Zomentum’s Smart AI-writer can also translate text into any language and write emails to send along with the proposals. Zomentum, a revenue platform provider, has released Smart AI writer to streamline the document creation process and help businesses generate proposals, quotes, and other documents. Zomentum’s Smart AI-writer can also translate text into any language and […]
Alvaria WEM solutions provide agents with flexible scheduling options, gamification, performance tracking and automated workflows. UJET, a contact centre platform provider, has partnered with Alvaria and Google Cloud to enable contact centres to integrate and leverage Alvaria’s outbound and workforce engagement management (WEM) capabilities through Google Cloud Contact Center AI Platform. Alvaria WEM solutions provide […]
Capabilities include a survey tool to measure and improve employee engagement to drive business outcomes. Microsoft introduced generative artificial intelligence updates in Viva Sales alongside Copilot in Microsoft Viva and Viva Glint to help organisations create more engaged and productive workforces. Copilot in Microsoft Viva takes advantage of next-generation AI to accelerate this new performance […]
IntelePeer’s SmartAgent helps businesses increase automation, manage spikes in call capacity, avoid compliance issues and minimise average handle time. IntelePeer, a communications automation platform provider, has added ChatGPT to its SmartAgent solution for contact centres. SmartAgent will now leverage ChatGPT alongside other solutions, like IBM Watson, Google Dialogflow, and AWS Lex, to help businesses enhance […]
With Habu and BigQuery, marketers can unify, manage, and govern all types of data, analyse and share data across clouds. Habu, a provider of data clean room software, is partnering with Google Cloud to integrate its Data Clean Room applications natively on Google Cloud’s BigQuery. The native integration between Habu and Google Cloud’s BigQuery provides […]
