News

Balto has released its next generation of intent-based conversational dialogue models, raising the bar in conversational guidance capability, and reaffirming the company’s reputation as the premier real-time guidance platform for contact centres. Using state-of-the-art deep learning techniques, Balto’s conversational dialogue modelling has been the gold standard for AI-powered real-time guidance during calls. With the latest […]

Omnicom Group announced the acquisition of TA Digital as part of its efforts to further expand its digital transformation, content management, commerce and customer experience capabilities. TA Digital is a global digital experience consultancy that specialises in the design, delivery and implementation of customer experience, digital content management and digital commerce solutions for enterprise clients. […]

Calendly, a scheduling platform provider, released an extension for LinkedIn. The Calendly for Chrome and Calendly for Firefox browser extensions let users schedule meetings seamlessly through LinkedIn messaging. Calendly users can click the LinkedIn message compose toolbar within LinkedIn Messaging, Sales Navigator, and LinkedIn Recruiter to schedule one-off meetings, access previously created meeting event types […]

Epicor, a provider of software to promote business growth, has acquired Grow, a business intelligence platforms provider. Financial terms were not disclosed. The acquisition complements and strengthens the Epicor portfolio of analytics capabilities. “In today’s world, businesses need a streamlined way to cut through the clutter, connect data sources, and glean intelligence from across their […]

Marchex, a provider of conversation intelligence, has launched Marchex Conversation DNA, enabling voice and text conversation decoding, scoring, categorisation, and signal delivery across every Marchex conversation intelligence product. It is also the underlying technology that develops the AI-signals and makes them available to virtually any business via the Marchex Anywhere integrations hub. “With Conversation DNA, […]

UserZoom, the Digital User Experience (UX) Insights category, announced a strategic growth investment from Thoma Bravo, a leading software investment firm. The investment, which values UserZoom at $800 million, is expected to be used to accelerate innovation and growth for UserZoom’s proprietary platforms. UserZoom founders and management, as well as current investor Sunstone Partners, will […]

Uniphore, a provider of conversational automation, has added U-Assist In-Call to its flagship Conversational AI & Automation platform that provides intent, sentiment, emotion and tonal analysis to every contact centre conversation. U-Assist In-Call is an in-call automation solution that comes in two packages: Bolt and Max. U-Assist In-Call delivers next-best actions, leveraging the intent, sentiment […]

Zyda, an online ordering platform that enables restaurants and food and beverage businesses to build their own online ordering platforms directly without incurring commission charges, announced the launch of the “Order Food” feature on social media. This new feature contributes to providing a smoother direct ordering experience, as by simply clicking on “Order Food”, customers […]

Uniphore, a provider of conversational automation, launched Q for Sales, equipping sales organisations with emotional intelligence (EQ) measurement technology. Built on the Uniphore X Platform, Q for Sales leverages computer vision, tonal analysis, automatic speech recognition (ASR), and natural language processing (NLP) to capture and make recommendations on the full emotional spectrum of sales conversations. […]

Simon Data and Attentive launched an integration designed to provide more data and control to marketers’ text strategies. Now, mutual customers can reach users through SMS powered by Attentive by triggering and personalising based on historical, real-time, and machine learning datasets created by Simon Data. This enables marketers to drive hyper-segmented messages that coordinate across […]