Zoho

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape.

Zoho CRM, which will use generative AI to extract and summarise key information from customer records; offer predictive analysis on deals in progress; create personalised emails and custom templates; and check content for grammatical errors. Zoho launched 13 generative AI Zoho application extensions and integrations, powered by ChatGPT, blending third-party intelligence with Zia, Zoho’s AI […]

Consumers today have incredibly high expectations, so every misplaced landing page, extra checkout step, and delay increases the likelihood of them getting impatient and leaving the website. The right tools can help get the customer with unprompted discovery and personalised recommendations Retailers need a digital presence, not just for the sake of having it but […]

Blended conversations unify Human-Driven and Bot-Powered Customer Service capabilities for exceptional omnichannel Support and better-informed agent interactions Zoho Corporation, a leading global technology company, launched new tools for Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with customers’ changing needs and meet heightened business expectations. Zoho […]

Global messaging provider MessageMedia has acquired Smooth Messenger, a text messaging application that integrates with Zoho, a customer relationship management platform. A Smooth Messenger is one of the most feature-rich SMS integrations within the Zoho CRM platform that allows businesses to seamlessly send two-way messages to their contacts via SMS and MMS. With Smooth Messenger, […]

Providing self-service to customers empowers them to resolve problems for themselves. Customers don’t always want to get in touch with support. Many prefer to find the answer on their own and move on. To provide excellent customer service, self-service is an important component of your support as long as you back it up with human […]

Dubai Culture and Arts Authority (Dubai Culture) signed a cooperation and partnership agreement with Zoho, a global technology company. The agreement aims to support the emirate’s creative entrepreneurs through their digital transformation journey, enhance the efficiency of their business, and simplify daily operations. The agreement was signed at the Authority by Hala Badri, Director General […]

Fielo announced the acquisition of Gage Marketing Group. While Fielo has long been the leader in the Salesforce-native market, Gage’s incentive, distributed marketing, and eLearning solutions will enable Fielo to expand its market to serve customers with heterogeneous and non-Salesforce data architectures. Gage’s REWARD and EDUCATE products will complement Fielo’s loyalty/incentive program management and eLearning […]

Zoho has been in the business of transforming the way people work since1996. When the pandemic prompted companies globally to shift into remote working scenarios, Zoho stood up to the opportunity of leveraging their solutions to help enterprise transition smoothly. Earlier in April, Zoho Corporation launched a new business division, Qntrl (pronounced ‘control’) to deliver […]

In case you missed it, bringing you insights from the experts at VMF 2021 Day 1: Building Customer Relationships Is The Top Priority The pandemic might have accelerated the evolution of the CMO from functional head to enterprise-wide leader, but the fundamentals of the CMO’s role remains “pretty solid”. And at its core is compelling […]