ServiceNow

Zoom and ServiceNow have partnered to create streamlined customer service by providing agents with a unified workspace.

Voice2Me.ai’s technology is backed by partnerships with Microsoft, OpenAI, and Google, ensuring access to the latest advancements in AI voice intelligence and infrastructure.

The solution leverages the Cognizant Neuro® AI platform and generative AI-powered Now Assist solution to support every retail operations touchpoint.

Now Assist incorporates generative AI features such as case, incident, and agent chat summarisation, virtual agent, and search capabilities.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.

Now Assist for Virtual Agent uses generative AI to deliver more direct, relevant, and conversational responses to questions—and to connect exchanges to digital workflows across the Now Platform.

BigID automates the discovery and classification of personal, regulated, critical, and sensitive data in the Now Platform.

ServiceNow plans to add G2K’s smart technology to the Now Platform, enabling businesses to action digital and in-store data with workflows. 

Infosys leveraged ServiceNow technology to build Infosys Live Operations, which integrates with legacy and digital environments for technology stack optimisation. Infosys, a provider of digital services and consulting, worked with ServiceNow, a digital workflow company, to launch the Infosys Live Operations platform, aimed at enhancing customer experiences for telecom providers. Infosys leveraged ServiceNow technology to […]

The new AI-powered features include AI Search built into ServiceNow Next Experience, uses AI and natural language processing to help service delivery workers find information faster. ServiceNow unveiled a major platform expansion with the Now Platform Utah release.  The latest version of the intelligent, end-to-end platform for digital transformation includes artificial intelligence-powered process mining with […]