generative AI

Smart Answering enables businesses to set up a fully-automated, AI-driven call answering service within minutes.

Targeted campaigns in Viva Engage enables communicators to create campaigns that promote company-wide initiatives targeted to front-line audiences.

Generative AI democratises many aspects of content creation, opening new ways to create written material, illustrations, sound effects, special effects, etc.

The addition is to improve customer experiences in natural language processing, text generation, and data security.

This collaboration aims to unlock new opportunities for innovation, efficiency, and customer experience within the banking industry.

The offering will help businesses identify a high-value/high-impact use case.

Release 18.5 continues to support Sprinklr’s momentum in the customer service and CCaaS market, with more than 110 new capabilities added to the Sprinklr Service Product Suite.

New generative AI search feature delivers quick and transparent answers with clickable links to source documents for easy fact-checking.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.

Applause's unique model helps combat the following three main risks and challenges in deploying AI.