generative AI

Freshworks’ extends its Freddy artificial intelligence strategy with the latest GPT large language models Freshworks announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively.  […]

One AI’s solution empowers companies to add capabilities like topic and action item extraction, follow-up reminders, summarising conversations, and detecting customer sentiment and emotion. One AI announced its artificial intelligence solution for CRM with multilingual AI capabilities to maximise lead conversion, enhance customer engagement, and increase their revenue. “It’s like having an additional 1,000 relentless, […]

The innovation, currently being piloted, connects Uberall’s Local Inventory solution with ChatGPT, allowing retailers to dynamically promote locally in-stock products online. Uberall, a digital marketing platform provider, introduced Digital Revenue Assistant with ChatGPT and generative artificial intelligence integrated across the Uberall CoreX platform, including in messages, reviews, and local Inventory solutions. Uberall is helping companies […]

Einstein GPT will infuse Salesforce’s proprietary AI models with generative AI technology from an ecosystem of partners and real-time data from the Salesforce Data Cloud. Salesforce launched Einstein GPT, the first generative AI CRM technology, which delivers AI-created content across every sales, service, marketing, commerce, and IT interaction, at hyperscale.  Einstein GPT will infuse Salesforce’s […]

By integrating Pega Infinity with generative AI and Pega’s AI decisioning and workflow automation capabilities, Pega plans to make generative AI available.  Pegasystems is adding generative artificial intelligence capabilities across Pega Infinity, its low-code platform to drive personalised engagement, streamlined service, and optimised workflows at scale. Powered by generative AI models like those behind OpenAI’s […]

EVOLVE integrates the power of artificial intelligence (AI) and machine learning, including generative AI, to give franchisors and enterprises intelligent tools that empower their local teams to get the most from their digital marketing efforts. Evocalize, the provider of industry-leading technology that powers cross-channel digital marketing solutions, launched EVOLVE, a new artificial intelligence layer applied […]

ChatGPT burst onto the scene in November 2022 — and the hype around it shows no sign of fading. But will generative AI really revolutionise digital customer experiences?