Products will help businesses know the performance of each location and rank higher in local searches through enriched content and better review response rates. Uberall, a provider of hybrid customer experience (CX) solutions, introduced products to help multi-location businesses. It will help them understand the performance of each location, rank higher in local searches through […]
To ensure that you don’t miss on technology advancements, here is our monthly round-up consisting of carefully chosen news stories. August has been a month of technical advancement across industries, from the cloud, NLP development, and cybersecurity to CX, digital banking transformation, and growth in the metaverse. Here is our monthly round-up of carefully selected […]
Umesh Agarwal, formerly at Axiom Telecom discusses the role of technology in increasing ROI and achieving customer-centricity “Offerings on your digital channels should be customised. They have to be entirely different and suit the requirements of individual customers. Keep taking feedback and improving on them—that’s where the maturity comes in, and that will be the […]
UJET’s AI-modeled Interaction Design for virtual agents helps companies identify the common customer needs, informed by large-scale AI insights directly from customers, and then automates their resolution. UJET, providing cloud contact centre solutions, launched AI-Modeled Interaction Design. It will help companies identify and value optimal virtual agent deployments leveraging customer insights to drive enhanced customer […]
Your business growth can be turbocharged if you invest in the right customer experience management software (CEM). However, choosing one can be confusing with so many CEM tools available. The enterprises treating their customers often thrive in business. They have systems in place to demonstrate that consumer voices matter. It generates long-lasting loyalty and trust […]
Around 63 per cent of people in South Africa are researching brands and products online. Is your campaign designed to optimise multi-device marketing? Finding yourself without your mobile phone is the modern equivalent of being naked in the street. Day 1 of #VMFZA, Francois Viviers, Group Executive: Marketing and Communications, Capitec Bank, South Africa and […]
Francois Viviers, Marketing and Communications, Capitec Bank, South Africa discusses technology-oriented strategies and talks about three founding principles that build a brand “Strong brands are not built by advertising. It’s built by what people experience when they interact with the brand. That’s where marketers need to focus,” said Francois Viviers, Group Executive: Marketing and Communications, […]
Strategy to turn Dubai into one the world’s top 10 metaverse economies as well as a global hub for the metaverse community. The ruler of Dubai, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, launched the Dubai Metaverse Strategy that aims to turn Dubai into one the world’s top 10 metaverse economies as well as […]
AskNicely, a provider of customer experience software, has launched a free CX benchmark program for service businesses. Beginning with a quick set of questions, an AskNicely CX expert delivers a personalised analysis to service business leaders based on results from the AskNicely 2022 State of Frontline Study revealing where they stand against CX leaders and […]
New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement automated scoring CallMiner, a provider of conversation intelligence to drive business improvement, announced new and expanded workforce intelligence capabilities to help organisations improve the performance and experience of contact centre and customer service agents, aimed at driving […]
