CX

Faye will design, customise, and optimise HeyGen’s AI tools to work seamlessly across client systems, helping brands modernise communication, personalise engagement, and accelerate content production at scale.

WhatsApp Messaging includes a no-code workflow and chatbot builder, a two-way shared team inbox for managing conversations, broadcast messaging for campaigns, and integrations with essential business tools.

With a new suite of tools and a fresh brand experience, EasySend enables any business team to instantly create smart, AI-powered customer journeys that accelerate processes and boost satisfaction.

The Intuit AI agents act as a virtual team that automates key workflows — from CRM to accounting — helping businesses save time, improve cash flow, and scale with real-time insights and human expert support.

Jack Henry selected boost.ai AI agents for its security standards and delivery track record for enterprises at scale, key differentiators in the competitive evaluation process.

The acquisition of Movable Ink by STG aims to boost AI-powered personalisation in marketing, combining innovation and customer-centric strategies to transform CXs.

Infosys Aster AI-amplified marketing suite and Adobe solutions will enable the CMO to partner with the CIO to advocate for customer-first, AI-first experiences and marketing.

Adobe's latest AI innovations are changing how businesses connect with customers and the daily work of experience makers tasked with delivering and orchestrating impactful customer engagements.

As part of the Lucidworks Platform, AI App Studio integrates seamlessly with Commerce Studio and Analytics Studio, creating a unified setup for building and improving digital experiences.

Apple’s WWDC Day 4 unveiled key platform updates that elevate native brand interactions, gaming visibility, and hyper-personalised UI—offering new CX opportunities for marketers across high-retention sectors.