customer support

Agentic AI is redefining customer support by delivering personalised, reliable experiences at scale—building loyalty through speed, memory, and meaningful interactions.

With Autoflows, Forethought’s advanced agentic reasoning engine, businesses of all sizes can offer fully autonomous customer support.

The new “eXperts” is a more user-friendly, easy-to-navigate website for travel agents and travel agency professionals, who benefit from continuously updated and more adapted news from the Lufthansa Group. 

With Autoflows, customer support leaders can specify their desired issue resolution outcomes in plain, natural language.

From creating a strong customer feedback loop to leveraging real-time ticket categorisation, AI is revolutionising customer support.

Customers want hybrid CX solutions, employees want a hybrid work model, and the industry leaders are reeling with a slew of challenges.

Calix has integrated its Support Cloud with the iVUE trouble management solution from National Information Solutions Cooperative (NISC). The Support Cloud/NISC integration gives customer support representatives at broadband service providers (BSPs) faster access to the information they need to resolve subscriber issues. As an integral part of the NISC Enterprise System, its trouble management solution […]

Martechvibe pits the two platforms, Hopin and vFairs, against each other on various factors, including user experience, customer support, security, data analytics. The global webinars and virtual events market, which was $1.57 billion in 2020, will reach $4.44 billion in 2025. Despite the post-pandemic return to normalcy, as per research estimates.  Moreover, a Grand View […]

It’s not about a takeover by robots. If anything, robotic process automation or RPA helps the contact centre agent focus on more meaningful tasks by taking on repetitive chores. 

Businesses Can Now Handle Instagram Messaging Requests at Scale with Zendesk Zendesk, Inc. today announced the addition of Instagram messaging to its customer support offering. This means businesses can now provide customer service on Instagram from directly within Zendesk.  As a leader in messaging for customer service, this aligns with the company’s continued investment in new social […]