customer support

Stragnell explains why speed, simplicity, and frictionless journeys are critical to retaining customer focus.

Automation Anywhere’s new agentic solutions tackle common AI deployment challenges with pre-built, customer-validated tools designed to accelerate production and improve time to market.

The research highlights the urgent need for technology vendors, many of whom are still only exploring the potential for agentic AI deployment within CX, to accelerate their strategies.

Agentic AI is redefining customer support by delivering personalised, reliable experiences at scale—building loyalty through speed, memory, and meaningful interactions.

With Autoflows, Forethought’s advanced agentic reasoning engine, businesses of all sizes can offer fully autonomous customer support.

The new “eXperts” is a more user-friendly, easy-to-navigate website for travel agents and travel agency professionals, who benefit from continuously updated and more adapted news from the Lufthansa Group. 

With Autoflows, customer support leaders can specify their desired issue resolution outcomes in plain, natural language.

From creating a strong customer feedback loop to leveraging real-time ticket categorisation, AI is revolutionising customer support.

Customers want hybrid CX solutions, employees want a hybrid work model, and the industry leaders are reeling with a slew of challenges.

Calix has integrated its Support Cloud with the iVUE trouble management solution from National Information Solutions Cooperative (NISC). The Support Cloud/NISC integration gives customer support representatives at broadband service providers (BSPs) faster access to the information they need to resolve subscriber issues. As an integral part of the NISC Enterprise System, its trouble management solution […]