customer service

As AI becomes central to omnichannel engagement, businesses must navigate complex ethical issues to uphold trust and integrity.

Monks has an established footprint across the APAC region and deep data and marketing advisory and implementation capabilities.

AI manages call flow efficiently, ensuring agents spend more time talking to engaged leads.

The report discusses the attitudes and expectations towards AI in the customer service industry that are impacting business decisions.

The 2025 LEAP tech conference set a new record with over $42.4B in investments, driving advancements in AI, data centres, and digital infrastructure.

Glia unifies voice and digital interactions, enhancing FCCI’s claims and billing teams' efficiency and customer experience.

Grocery TV will connect Hy-Vee's screens to The Trade Desk, enabling Hy-Vee's retail media network to manage their off-site and in-store campaigns.

Ada’s customers with top performing AI Agents are resolving over 80% of their customer service inquiries across multiple channels and in dozens of languages.

Half (48%) of consumers say they do not trust information provided by AI-powered customer service bots.

The interactive instant messaging features of platforms like WhatsApp are transformative. The capabilities enable seamless, bi-directional experiences, enhancing customer interactions and reducing friction.