customer relationships

The key to humanising the journey isn’t just personalisation—it’s about making every interaction feel timely, relevant, and genuinely customer-centric.

GridX, the enterprise rate platform provider to modern utilities, and SEW, the provider of digital customer and workforce experience platforms to utilities, signed an agreement to integrate GridX with SEW’s Digital Customer Experience (CX) Platform – Smart Customer Mobile (SCM). Combining GridX’s ability to tell customers the exact value of their clean energy decisions with […]

Why is the order delayed? When will it arrive? Can the order be cancelled if it is too late? Hello? While this is just one scenario out of countless communications across industries, it demonstrates the need for a seamless communication network across the company and the brand. With new communication technologies, social media platforms and mobile […]

Nimble announced that they have integrated with Microsoft Teams to give teams a shared view of every customer, and to streamline collaboration. Improve Collaboration and Build Better Customer Relationships Business professionals rely on their favourite communication applications like Microsoft Teams to connect with customers and collaborate with their teams. Nimble’s new in-app add-in for Microsoft […]

Global Response has partnered with Zendesk to provide an integrated solution offering that delivers superior customer engagement. “Having the ability to tailor a solution to brand-specific requirements is essential to delivering the experience our clients expect for their customers,” said Wendy Shooster – CEO Global Response. “With Zendesk’s architecture, we see the value that is […]

Marketers need to focus on their SEO performance gap to raise the strategic importance of search. SEO and Martech go together; however, marketing technology expectations are radically changing. The changing role of the CMO, paired with the increasing need for serious investment in SEO and higher effectiveness, indicates that 2021 will see a significant interruption, even if […]