customer experience

Yet another initiative by Federal Bank to encourage seamless account opening for NRIs to reinforce their mantra of 'Digital at the fore, human at the core.'

This collaboration will transform MDP into an innovative one-stop-shop processing services hub, integrating Mastercard’s digital assets and white-label applications with the payment processor’s products.  

Nancy Dafiewhare, Head of Digital Marketing at Phoenix Group, discusses the changing expectations of customers in the pension and saving sectors, and how decisioning engines can help brands engage with customers based on their behaviours and needs. 

Visa's close partnerships with many players in the travel ecosystem demonstrate that it is the organisations primed with data that can better engage their travelling customers at scale with personalised, high-impact experiences.

This landmark alliance represents a pivotal step towards development of human capital, fostering innovation, and promoting wider adoption of Islamic financial solutions globally. 

Successful CXM implementation involves identifying and addressing various challenges to create a positive and consistent customer experience.

Martechvibe presents a special spotlight on customer experience, in partnership with Lucidya, the CXM platform.

This acquisition marks an evolutionary milestone for Movate, expanding its offerings in South Africa. 

Many companies lack a clear CX vision and strategy that encompasses their current situation and desired goals while considering the perspectives of customers, employees, and the business itself. Swinscoe believes he has the perfect solution.

Ron Kaufman shares his future projections on mutually beneficial partnerships offering customers a consolidated convenience. He speaks about how synergy between various service providers drives these partnerships and interconnected ecosystems.