customer experience

Sipho Sepeng, Digital Customer Experience Design Lead at Nedbank, shares insights on aligning marketing and customer experience with digital evolution.

Conversational analytics will transform contact centres by enabling companies to act immediately on insights from every interaction.

What is the key to crafting winning customer experiences for a diverse set of customers? Danny Crayton, Chief Marketing Officer at Lippo Malls, Indonesia, shares insights on delighting customers and the future of the physical store. 

Debbie Braney, VP of Marketing at Glassbox, cracks the customer feedback code, and discusses how markets can position their data-driven strategies to demonstrate impact.

The partnership merges The CX Group's localised expertise and tailored services with SANDSIV's top-notch VoC platform. 

What is the key to redesigning customer experiences in a changing world? Author and CX expert Olga Guseva shares insights on how to speak multiple languages for cross-functional teams and using the science of facilitation to consider diverse perspectives. 

The financial services industry in the United Kingdom is having a moment. Martechvibe puts together an expert guide of the voices of BFSI industry leaders to help organisations assess and reimagine their customer experience strategies.

How GPT-powered solutions can help improve customer service experiences, supercharge contact centre agents, and automate XM research. Discover top use cases for GPT tech in experience management and what to consider before deploying it. 

Home to some of the world’s earliest adopters of new technologies, understanding the evolving needs and preferences of consumers living at the digital edge in Singapore will be critical as the country works to reposition itself for a post-pandemic world.

By establishing its footprint on the continent in both Morocco and South Africa, TELUS will be able to effectively meet near-term client demand.