Customer Experience (CX)

After booking tickets on EaseMyTrip.com and completing the web check-in process, users can add their boarding passes to Google Wallet. 

The brand refresh captures the vibrant, youthful spirit of the company and appeals to Gen Z around the world, seeking opportunities to create and celebrate in their everyday lives.

With 20 years of in-depth understanding of the South African landscape, Nathalie Schooling, CEO, nlighten: Enhancing Customer Experience, talks about the core principles that are essential for creating exceptional customer experience today.

The new enhancements to the Avaya Experience Platform reflect a pivotal leap forward in customer and employee experience.

Pass App's launch demonstrates the company's commitment to offering visitors an enhanced experience while promoting Abu Dhabi's leisure and business expeditions.

Introducing a new level of seamless travel, the practical application of biometric data results in smoother experiences for travellers. In the regional aviation sector, seamless travel and DTCs emerge as notable contributors to ongoing sustainability efforts.

Jumbo Gold and Diamonds' entrance into Singapore's retail market gives discerning customers the ability to customise their jewellery according to their preferred colour and gemstone type.

Through this partnership, Randstad Digital will maximise offerings in talent enablement and integrate with ServiceNow Employee Workflows to enrich the talent experience for customers.

This partnership between Infobip and Nokia aims to accelerate adoption and scale customer engagement use cases globally.

The partnership aims to deliver end-to-end business transformation solutions and services that leverage GenAI-powered technologies as well as CX consulting for customers in the United States, Europe, Middle East and Africa and Latin American regions.