Customer Experience (CX)

Wego partners with Visit Malta to promote the Mediterranean destination across MENA, highlighting culture, coastlines and seamless travel planning.

New research from Resonance Consultancy shows affluent Americans driving luxury travel growth, reshaping destinations, hospitality investment and global travel demand.

As AI becomes the new shopping interface, retailers must rethink discovery, data, and customer experience to stay visible. Those who adapt now will shape how consumers find, trust, and buy in an AI-native world.

The report captures how leading brands, in the Middle East, are using AI to build more personalised, real-time, and emotionally intelligent customer interactions.

The implementation of the Anchanto Order Management System will enable Viettel Store to automate operations, speed up processing times, and enhance the customer experience.

The strategic collaboration will integrate Sanas' proprietary Artificial Intelligence (AI) powered real-time speech understanding technology into Everise's suite of customer experience solutions.

Trip.com customers who purchased Travel Smart through standalone journey can earn Trip Coins for enjoying other travel items on Trip.com platform, such as hotels, flights, train tickets and attractions.

The partnership with Cybersource enables foodpanda to elevate its customers’ payment experience through secured payment processing.

Warner Bros. World brings the park experience directly to travellers with its first-ever branded aircraft and exclusive themed lounge at Zayed International Airport.

This strategic move underscores VinHMS's commitment to global innovation and customer-centric solutions for the hospitality industry.