Customer Experience (CX)

The platform is adding print book purchases and cross-format tools as it broadens its audiobook strategy beyond digital subscriptions.

The new tools automate order and refund queries while providing merchants with data insights to improve post-purchase customer experience.

The new digital hub integrates the grocer’s AI shopping assistant to streamline event planning, catering and themed product selection.

The leadership move comes as the restaurant chain accelerates global expansion, digital marketing and brand platform development.

Nafy AI unveils an all-in-one AI music platform offering text-to-music, lyrics-to-song and editing tools, with royalty-free tracks for commercial use.

Retail CRM firm Endear says personalised outreach can help brands retain up to 70% of seasonal shoppers and convert holiday traffic into long-term loyalty.

Wego partners with Visit Malta to promote the Mediterranean destination across MENA, highlighting culture, coastlines and seamless travel planning.

New research from Resonance Consultancy shows affluent Americans driving luxury travel growth, reshaping destinations, hospitality investment and global travel demand.

As AI becomes the new shopping interface, retailers must rethink discovery, data, and customer experience to stay visible. Those who adapt now will shape how consumers find, trust, and buy in an AI-native world.

The report captures how leading brands, in the Middle East, are using AI to build more personalised, real-time, and emotionally intelligent customer interactions.