In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.
Amazon also re-engineered the graphical configuration in the Amazon Chime SDK section of the console, allowing users to analyse real-time audio data from voice analytics, Amazon Transcribe, or Amazon Transcribe Call Analytics Amazon launched Amazon Chime SDK call analytics to record and generate insights on real-time audio calls, including transcription, voice tone analysis, and speaker […]
The partnership is designed to help businesses provide faster, tailored conversational experiences to customers across all channels. Zendesk has signed a five-year partnership with Amazon Web Services (AWS) to help businesses deliver personalised customer experiences at scale. The partnership is designed to help businesses provide faster, tailored conversational experiences to customers across all channels while […]
Expansion of the SCA will help enterprises gain knowledge and insights about their customers through Treasure Data’s customer data cloud Treasure Data, an enterprise customer data platform (CDP) provider, announced a multi-year strategic collaboration agreement (SCA) with Amazon Web Services, Inc. (AWS) to help companies accelerate digital transformation journeys and deliver omnichannel connected customer experiences. […]
The big product news from 2022 is reflective of how the Martech landscape is changing. Martechvibe tracks the tech trends shaping the industry. The year 2022 is almost at an end. Looking back at how the solutions market has evolved gives us a clear understanding of where the demand lies and which technologies are gaining […]
Amazon Web Services (AWS) has introduced AWS for advertising and marketing, an initiative that features new and existing capabilities from AWS and AWS Partners. Several users are using these solutions globally to ease their advertising and marketing technology workloads. This solution brings together a comprehensive set of purpose-built services, solutions, and more than 150 AWS […]
Amazon Web Services at its AWS re: Invent conference, introduced artificial intelligence capabilities for Amazon Connect, its cloud contact centre suite, with features to improve the customer service agent experience and performance. The four core components being introduced are as follows: Forecasting, capacity planning, and scheduling to help teams determine staffing support level needs based […]
The second AWS Middle East (UAE) Region allows customers to run workloads and store data securely in the UAE while serving end users with even lower latency. Amazon Web Services announced the launch of its second region in the Middle East, the AWS Middle East (UAE) Region. Developers, start-ups, entrepreneurs, enterprises, government, education, and nonprofit […]