automation

It’s not about a takeover by robots. If anything, robotic process automation or RPA helps the contact centre agent focus on more meaningful tasks by taking on repetitive chores. 

Over the past year, CRM vendors greatly improved platform flexibility to help their clients accommodate remote, hybrid, and in-person work, Nucleus Research concluded in its 2021 CRM Value Matrix, a yearly assessment of the CRM market. The research also revealed that leading vendors, most notably Microsoft Dynamics 365, Oracle CX Cloud, Salesforce, SugarCRM and Zoho, […]

HashiCorp announced it has entered into a multi-year agreement with Cisco, in which Cisco will sell HashiCorp Terraform Cloud Business alongside the Cisco Intersight platform. The agreement will help customers achieve a hybrid cloud operating model using Terraform’s infrastructure as code for infrastructure provisioning and management of private data centres with Cisco Intersight. “HashiCorp is […]

ITC Infotech, a leading global technology services and solutions provider has distinguished itself as an ‘Innovator’ in Avasant’s RadarView on Intelligent Automation Services 2020-2021. Avasant evaluated 45 technology service providers across three dimensions: practice maturity, partnership ecosystem, and investments and innovation, as part of this research. Of those 45 providers, Avasant recognised the top 24 […]

Scality, the software solutions provider for distributed file and object storage, announced significant expansion in Europe, Middle East, and Africa (EMEA) and Asia-Pacific countries (APAC) with the appointment of six senior executives. The move reflects current industry growth, with analysts predicting large enterprises will triple their unstructured data stored as file or object storage by […]

Caverion and the City of Helsinki have signed an agreement on implementing the Myllypuro campus of the Helsinki Vocational College and Adult Institute. Caverion will implement the project in partnership with Fira, using the life cycle model. For Caverion, the agreement’s value is approximately EUR 13 mn, and Fira’s share is approximately EUR 22 mn. […]

With the exponential growth of cloud computing and data storage market, Middle East regions must utilise real-time data analytics for effective business decisions. Due to the increased digital communications in recent times, cloud computing has escalated in the Middle East region. According to an IDC report, public cloud expenditure in the META region will cross […]

Marketing automation and the expeditious rise of Martech tools can help in business growth, but certain marketing technology drawbacks can be catastrophic. While the dawn of the digital era made several martech tools a part of common marketing strategies in businesses, the continued evolution of technology has got brands to dive deep into the realm […]

Advanced data management and analytics will enable new automated and AI solutions for real-time business performances. For their business growth and survival, brands are beginning to revamp their e-commerce and in-store channels. Data science, visual analytics and AI-enabled business processes come together as the race for business optimization expedites. Data science and analytics have started […]

Marketing automation platforms are invaluable, but this increased automation activity across global brands has called for improved marketing strategies With social distancing playing a significant role in recent times, digital communications have skyrocketed across brands, and a “digital communication fatigue” seems to have set in. Personal communications through digital screens increased so much that it […]