Regulated brands such as financial institutions are expected to deliver the same frictionless experience as retail, says Donata Peksa, Head of Brand Experience at HSBC. She speaks about how marketers need to change the way they think to deliver to the new customer expectations.
Nancy Dafiewhare, Head of Digital Marketing at Phoenix Group, discusses the changing expectations of customers in the pension and saving sectors, and how decisioning engines can help brands engage with customers based on their behaviours and needs.
The fifth global edition of the CX NXT Summit is scheduled to be hosted on 15th and 16th November in the UAE. Industry experts will come together as a community to exchange notes and prepare for CX success in 2024 and beyond.
CX NXT – The Customer Experience Summit, 2023, will be held in the Kingdom of Saudi Arabia (KSA) on March 14-15, 2023. The summit will have a range of sessions, from keynote addresses to fireside chats and panel discussions, which will help delegates and CX experts sharpen their focus and align with the changing business […]
Martechvibe spoke to Abdulaziz Alshamsan, Founder & CEO of CXKSA, and the Former Executive Director General – Customer Experience, Ministry of Human Resources and Social Development, KSA, about what it takes to help decision-makers make the right decision at the right time. Customer feedback is essential to improve product quality, says Abdulaziz Alshamsan. Ahead of […]
Behavioural Psychologist Patrick Fagan and Regional CX Director of MRM – Oliver West will lead workshops on leveraging CX solutions to drive business outcomes at CX NXT – the customer experience summit taking place in the Kingdom of Saudi Arabia on March 15, 2023 CX NXT 2023, organised by Martechvibe, will take place in the […]
CX NXT, the customer experience summit, will focus on technology trends impacting marketers in the BFSI industry. It will take place on May 24, 2023 at Leonardo Royal Hotel London Tower Bridge. The BFSI sector has sharpened its focus on the total brand experience it offers to its customers in light of the industry’s fierce […]
CX NXT – the region’s biggest Customer Experience summit, brings together industry experts to explore how technology enables strategy and culture trends that align with new-age customer expectations. CX NXT 2023 will be held in the Kingdom of Saudi Arabia (KSA) as a two-day in-person event on March 14-15, 2023, with over 200 delegates scheduled […]
CX NXT 2023, organised by Martechvibe, will take place in the Kingdom of Saudi Arabia (KSA) on March 14-15, 2023 in association with The Saudi Customer Experience Association. It will follow a conference-workshop format The biggest customer experience summit – CX NXT – is set to take place on March 14-15, 2023 in Riyadh. This […]
Founder and CEO of Sprinklr Ragy Thomas was a keynote speaker at CX NXT – the customer experience summit, where he spoke about the future of customer experience. Moe Abeidat, Vice President of Technology at Aramex, joined Thomas to share his insights on unifying the company’s channels. Ragy Thomas is the founder and CEO of […]