Voxtron Debuts Voxvantage

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Voxtron Solution,  a provider of innovative communication solutions, announced the launch of Voxvantage, a cloud contact centre solution designed to revolutionise customer engagement in the Middle East region. 

Thomas Padickapparambil, CEO of Voxtron Middle East LLC, said, “We are thrilled to unveil Voxvantage, our latest endeavour in collaboration with Enghouse Systems, to the Middle East market. With Voxvantage, we are empowering organisations to elevate their customer engagement strategies to unprecedented heights, leveraging the power of AI and cloud technology. We are confident that Voxvantage will set a new standard for contact centre excellence in the region.”

Developed in collaboration with longstanding partner Enghouse Systems, Voxvantage represents a significant leap forward in contact centre technology, blending advanced AI capabilities with seamless cloud-based infrastructure.

Voxvantage offers a comprehensive suite of features, including intelligent routing, sentiment analysis, real-time monitoring, and omnichannel support, all seamlessly integrated into a user-friendly interface. By harnessing the capabilities of AI, Voxvantage enables businesses to anticipate customer needs, personalise interactions, and drive operational efficiency, ultimately enhancing customer satisfaction and loyalty.