Symbl.ai Raises $17 Million For Business Growth
Symbl.ai that provides APIs to developers to build apps capable of understanding natural human conversations, has raised a $17 million series A funding. Symbl.ai says its APIs unlock machine learning algorithms from a variety of industry partners and sources. The company helps developers ingest conversation data from text, voice, email, chat, video, and social, and […]
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Symbl.ai that provides APIs to developers to build apps capable of understanding natural human conversations, has raised a $17 million series A funding.
Symbl.ai says its APIs unlock machine learning algorithms from a variety of industry partners and sources. The company helps developers ingest conversation data from text, voice, email, chat, video, and social, and provides understanding and context around the language, without the need for upfront training data, wake words, or custom classifiers.
While a ton of vendors have jumped in to serve developers with APIs for conversational AI, Symbl.ai says it seeks to differentiate itself by providing an end-to-end conversation analytics platform.
Symbl.ai stated that it enables businesses to compete with these brands and build differentiated, AI-driven experiences in their products cost-effectively and with a shorter time from lab to market. Symbl.ai’s offerings include Transcription Plus, Conversation Analytics, Conversation Topics, Contextual Insights, Customer Tracker, and Summarisation.
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“Businesses are looking to differentiate beyond ‘just’ enabling communication so as to meet their customer expectations,” the company’s press release stated. The company will continue to ease developers’ access to communication data and help product managers to iterate early on the new user experiences for their product eliminating the need for building ML models from the ground up.
The company says its customers include Rev.ai, Airmeet, Intermedia, Remo, SpectrumVoip, Intuit, Bandwidth, and Hubilo. “Symbl.ai enables developers to not spend months but just days to integrate, saving time and money with the most accurate and scalable conversation intelligence stack,” said the company spokesperson.
Against the backdrop of this funding, Lane of Great Point Ventures will join Symbl.ai’s board of directors. The round will also go toward recruiting top talent.
