Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, unveiled more than 100 new capabilities, including AI and generative AI-powered capabilities, as part of the company’s spring platform release (v. 18.5) during Customer Contact Week (CCW) Las Vegas.
Release 18.5 continues to support Sprinklr’s momentum in the customer service and CCaaS market, with more than 110 new capabilities added to the Sprinklr Service Product Suite. Updates include features built with Sprinklr AI+, Sprinklr’s AI-everywhere offering announced last month that unifies proprietary AI from Sprinklr with OpenAI’s generative AI.
“Sprinklr believes that customer service and CCaaS markets are ripe for disruption and customers and brands deserve more. As vendors rush to deliver new AI features, Sprinklr is demonstrating the real-world capabilities possible when AI is built across a unified platform and designed to be both open and scalable,” said Sprinklr Chief Technology Officer Pavitar Singh. “New Sprinklr AI+ capabilities are helping the largest and most complex enterprises supercharge agent productivity and automate tasks and processes with AI. We are helping our customers transform their contact centres and customer experiences while preserving the level of governance, compliance, and data privacy that large brands require.”
In addition to Sprinklr Service, release 18.5 includes updates across the three other Sprinklr core product suites Sprinklr Insights, Sprinklr Marketing, and Sprinklr Social. With new features available now, Sprinklr users can:
- Sprinklr Insights: Harness Generative AI+ for faster more powerful Insights.
- Sprinklr Marketing: Improve productivity and efficiency for paid and organic content.
- Sprinklr Social: Enhance community management, governance, and team productivity.