Bidgely in partnership with Electric Ireland announced the introduction of an AI-powered customer engagement solution delivered via email and web portal that creates new customer value from smart meter data. With the roll-out of approximately 2.4M smart metres in Ireland over the next three years, the customer-centric programme will provide appliance-level consumption insights based on a home’s actual energy usage data collected by smart meters and is aimed at helping customers more effectively manage their energy usage and carbon footprints.
“Smart meters introduce new opportunities for Electric Ireland to create more customer value through personalised and engaging insights that reveal the details about how customers are using energy,” said Susan Whyte, smart meter programme manager at Electric Ireland. “Our pioneering use of established tools for maximising the value of customer data in Ireland is backed by Bidgely’s global track record of delivering increased customer engagement and satisfaction.”
“We applaud Electric Ireland for being a first-mover in AI-powered data analytics; an initiative that brings greater value to energy consumers and serves as a strong competitive advantage in a region that vies for customer loyalty and satisfaction,” said Abhay Gupta, CEO of Bidgely. “Bidgely has worked diligently to bring its Silicon Valley innovation to energy providers around the world, and like others, Electric Ireland stands to benefit from our higher than average industry engagement and satisfaction rates.”