LivePerson And Google Cloud Partner For Improved CX

LivePerson, Inc., a producer of conversational commerce and AI software, and Google Cloud announced a partnership that aims to improve contact centre worker productivity using artificial intelligence. LivePerson’s Conversational Cloud and Google Cloud Contact Centre AI’s Agent Assist are currently integrated. This should provide agents with real-time recommendations while they are working with customers. The […]

Staff Writer

Topics

  • What to Read Next

    1. Shoppers Have Low Tolerance for Errors in Holiday Ecommerce

    2. Magnite Expands Audience Activation Solution to India, Southeast Asia

    3. Jasper Launches AI Studio

    4. Compulse Teams with Placements.io

    • LivePerson, Inc., a producer of conversational commerce and AI software, and Google Cloud announced a partnership that aims to improve contact centre worker productivity using artificial intelligence.

    LivePerson’s Conversational Cloud and Google Cloud Contact Centre AI’s Agent Assist are currently integrated. This should provide agents with real-time recommendations while they are working with customers. The hope that these AI-powered recommendations will lead to shortened times to resolution.

    Also Read: CX Needs a Data-First, Technology Agnostic Approach 

    “Our partnership with Google means brands can further power their agents with AI to help them work smarter than ever,” said Alex Spinelli, CTO of LivePerson. “We’re proud to work with Google on bringing the best of human and artificial intelligence together to improve customer experience.”

    Topics

    About the Author

    The Martechvibe team works with a staff of in-house writers and industry experts.
    View More

    Tags:

    More Like This