LivePerson

The combination unifies SoundHound’s voice and agentic AI platform with LivePerson’s digital engagement capabilities.

The combination of LivePerson’s conversational platform and AI with Cohere’s language models will deliver custom LLMs for customer engagement, built on specific needs, goals, policies, and data. LivePerson, a provider of conversational artificial intelligence technologies, is working with Cohere, a natural language processing platform provider, to help companies create and deploy custom large-language models (LLMs). […]

LivePerson’s CRM Connector helps companies modernise contact centres and communications by connecting Webex Calling with CRM systems such as Salesforce, Microsoft Dynamics, and ServiceNow LivePerson, a provider of customer engagement solutions, has launched CRM Connector, a tool that extends its CRM integration capabilities into Webex Calling. LivePerson’s CRM Connector helps companies modernise contact centres and […]

LivePerson, a provider of customer engagement solutions, has launched Contact Centre Conversation Mining, a solution for tracking, measuring, and optimising customer experiences, powered by the Celonis Execution Management System. Contact Centre Conversation Mining helps companies transform conversational analytics into intelligent action. It combines process and conversational data from voice and digital interactions. With Contact Centre […]

LivePerson, a provider of conversational artificial intelligence solutions, has added AI capabilities and integrations to its Conversational Cloud. Powered by nearly one billion conversational interactions per month on its Conversational Cloud, LivePerson’s AI interprets and simplifies complex customer inquiries for customer care, sales, and marketing teams. The new capabilities announced include advanced routing and self-learning […]

LivePerson announced two major strategic acquisitions; VoiceBase, a company in real-time speech recognition and conversational analytics; and Tenfold, an advanced customer engagement platform for integrating communication systems with leading CRM and support services. Through these acquisitions, three powerful technologies combine to create a unified, AI-enabled system for customer experience: VoiceBase’s superior speech recognition and analytics […]

LivePerson conducted a survey to understand how holiday shopping is going to be different this year due to the evolved customer demands and behaviour. The survey revealed that customers would spend their money on retailers who include digital and in-store experiences with virtual assistants and chatbots.  Seventy-five per cent of consumers claim that they will […]

LivePerson a global provider of conversational AI, and Adobe announced an integration to help brands transform digital customer experience by seamlessly extending personalisation from digital experiences into messaging channels and one-to-one conversations at a massive scale. 88 per cent of consumers report they are more likely to do business with companies that interact with them […]

LivePerson, Inc., a producer of conversational commerce and AI software, and Google Cloud announced a partnership that aims to improve contact centre worker productivity using artificial intelligence. LivePerson’s Conversational Cloud and Google Cloud Contact Centre AI’s Agent Assist are currently integrated. This should provide agents with real-time recommendations while they are working with customers. The […]