MetTel Partners With Talkdesk

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Talkdesk CX Cloud will also be incorporated into MetTel’s integrated, fully managed network services offering as MetTel Cloud Contact Centre.

MetTel, a digital transformation and communications provider, has partnered with Talkdesk, a cloud contact centre systems provider, to offer an automated solution that uses artificial intelligence to optimise and prioritise the most critical customer service processes.

Talkdesk CX Cloud will also be incorporated into MetTel’s integrated, fully managed network services offering as MetTel Cloud Contact Centre.

“Having the right technology and talent are essential to providing a superior, seamless customer experience. We are very excited to be partnering with Talkdesk,” said Ed Fox, chief technology officer of MetTel, in a statement. 

“This extends the breadth and depth of MetTel’s growing portfolio of cloud and AI capabilities, which already are used to dramatically accelerate response and resolution for network incidents as well as customer service inquiries.

“We feel, with the combination of the Talkdesk contact centre platform and the MelTel Cloud Contact Centre, customers can transform their contact centres into profit centres and engines for building greater customer trust and loyalty,” said Chad Haydar, global vice president of channel and alliances at Talkdesk, in a statement.