With Einstein Conversation Insights, Vonage Premier for Service Cloud Voice sales and service customers have the ability to see conversational data, such as voice transcripts and caller sentiment, surfaced in real-time.
This collaboration is marked by Voxtron’s introduction of the innovative Voxvantage Cloud Contact Center as a Service (CCaaS), leveraging advanced contact centre technology from Enghouse.
It incorporates artificial intelligence, workflow automation, virtual agents, intelligent call routing and queue handling, employee collaboration tools.
Talkdesk CX Cloud will also be incorporated into MetTel’s integrated, fully managed network services offering as MetTel Cloud Contact Centre. MetTel, a digital transformation and communications provider, has partnered with Talkdesk, a cloud contact centre systems provider, to offer an automated solution that uses artificial intelligence to optimise and prioritise the most critical customer service […]
3CLogic, provider of a voice-enabling and cloud contact centre platform for ServiceNow, has added SMS capabilities to help IT helpdesks, customer support teams, or employee services groups leveraging the ServiceNow platform as part of 3CLogic’s spring software release. “We are excited to extend these new SMS/text functionalities to ServiceNow as we continue to evolve our […]
