Concentrix Corporation Acquires PK For Digital Transformation, Better CX
Concentrix Corporation, a global provider of customer experience (CX) services and technologies, announced that it has closed the acquisition of PK, and the integration process is underway. This transaction marks Concentrix’ first acquisition since becoming a publicly traded company. PK is a global CX digital design and engineering firm with over 5,000 staff across 20 […]
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Concentrix Corporation, a global provider of customer experience (CX) services and technologies, announced that it has closed the acquisition of PK, and the integration process is underway.
This transaction marks Concentrix’ first acquisition since becoming a publicly traded company. PK is a global CX digital design and engineering firm with over 5,000 staff across 20 cities in four countries. PK has been recognised and awarded worldwide for designing and engineering digital experiences at scale.
The acquisition supports Concentrix’ strategy of investing in digital transformation to deliver exceptional customer experiences and will further the company’s ability to scale digital capabilities faster while building excellence in key high growth areas of CX design and development, artificial intelligence, intelligent automation and customer loyalty.
Also Read: The Importance of Customer Experience In 2021
Concentrix CEO and President Chris Caldwell said, “The incredible talent of our collective teams was a driving factor in this transaction, giving both businesses an opportunity to leverage new capabilities, attract top talent, and most importantly, continue to grow above market.”
As a result of this strategic transaction, the combination of these two leading providers uniquely brings together the best of digital CX solutions and services on a global scale.
