It allows enterprises to leverage existing investments, get a unified view of their contact centre data, and identify trends resulting in shortened time to value and a frictionless experience. TTEC, a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that TTEC Digital is launching Optics for Google Contact Center […]
This dashboard allows users to efficiently consolidate, visualise, connect, and explore local social campaign data in real-time. Tiger Pistol, an advanced collaborative advertising platform, recently unveiled a new interactive reporting dashboard that empowers marketers to easily analyse location-based, social advertising campaign data. This dashboard allows users to efficiently consolidate, visualise, connect, and explore local social […]
The integrated solution lets mobile workers look up customer histories, propose and quote new work orders, and update sales pipelines. SugarCRM has partnered with Mobileforce, a provider of cloud-based configure/price/quote (CPQ) and field service management (FSM) solutions to offer a fully integrated quote-to-cash platform and empower field sales representatives and service technicians with all customer […]
With just a few clicks, companies can increase the value of first-party data with additional information to unlock new insights, improve targeting and measurement, and develop solutions for their customers and partners. Habu, a provider of data clean room software, has partnered with Narrative, a data collaboration platform provider, to offer Narrative’s data discovery, acquisition, […]
Botify’s enhanced capabilities will provide a deeper level of analysis and insight to uncover new opportunities and optimise content. Botify, providers of a performance marketing platform for organic search, has launched Botify Assist, a collection of ChatGPT-powered tools to provide additional insight and content recommendations for greater organic search impact. Botify’s enhanced capabilities will provide […]
Sendbird is also harnessing ChatGPT to offer live agents advanced tools that enhance their performance within their existing workflows. Sendbird, a provider of conversations platforms for mobile apps, has integrated with Salesforce Service Cloud. Sendbird’s Salesforce Connector allows businesses to extend Salesforce Service Cloud capabilities to deliver live chat support experience to customers directly within […]
The controls define high-, medium- and low-risk content. Advertisers can choose from three settings to control the types of content that appear above and below an ad. Meta recently launched new inventory filters for Facebook and Instagram for advertisers in English and Spanish markets. The tools use a multi-stage AI review system to classify text, […]
It can connect to most data warehouses and apps through REST APIs without ingesting data. Matik, a content automation platform provider, today launched Matik Mail to help sales and customer success teams bring personalised, data-driven presentations and one-pagers to all their accounts in minutes. With Matik Mail, after setting up a template in Matik, teams […]
TubeBuddy’s new feature also helps identify video clips that will attract audiences on other short-form video platforms like TikTok, Snap, or Instagram Reels. BENlabs, an entertainment company to drive growth and engagement across social media, streaming, TV, music, and film content, introduced TubeBuddy suggested shorts and vertical video tool, an artificial intelligence-driven capability in its […]
Aprimo flags all content that is AI-influenced and routes AI-influenced content through specific policies and approvals. Aprimo, a provider of digital asset management and marketing resource management solutions, has integrated OpenAI’s ChatGPT technology through Microsoft Azure OpenAI Service to improve its content operations platform. Aprimo now enables customers to opt in to generative AI features […]
