Alvaria WEM solutions provide agents with flexible scheduling options, gamification, performance tracking and automated workflows. UJET, a contact centre platform provider, has partnered with Alvaria and Google Cloud to enable contact centres to integrate and leverage Alvaria’s outbound and workforce engagement management (WEM) capabilities through Google Cloud Contact Center AI Platform. Alvaria WEM solutions provide […]
Capabilities include a survey tool to measure and improve employee engagement to drive business outcomes. Microsoft introduced generative artificial intelligence updates in Viva Sales alongside Copilot in Microsoft Viva and Viva Glint to help organisations create more engaged and productive workforces. Copilot in Microsoft Viva takes advantage of next-generation AI to accelerate this new performance […]
IntelePeer’s SmartAgent helps businesses increase automation, manage spikes in call capacity, avoid compliance issues and minimise average handle time. IntelePeer, a communications automation platform provider, has added ChatGPT to its SmartAgent solution for contact centres. SmartAgent will now leverage ChatGPT alongside other solutions, like IBM Watson, Google Dialogflow, and AWS Lex, to help businesses enhance […]
With Habu and BigQuery, marketers can unify, manage, and govern all types of data, analyse and share data across clouds. Habu, a provider of data clean room software, is partnering with Google Cloud to integrate its Data Clean Room applications natively on Google Cloud’s BigQuery. The native integration between Habu and Google Cloud’s BigQuery provides […]
The new set of media metrics enable marketers to directly tie media exposure to consumer purchases. Affinity Solutions, a consumer purchase insights company, has launched Comet, an intelligence platform that uses consumer purchase signals as the source of truth for marketing outcomes. Comet delivers a complete view of consumer spending fueled by Purchase Media Metrics […]
SAS Customer Intelligence 360 delivers purpose-built marketing with rich functionality for adaptive planning, journey activation, and real-time decisioning. SAS Customer Intelligence 360 is now available in AWS Marketplace, Amazon Web Services’ digital catalogue of thousands of software listings that run on AWS. AWS customers can now access SAS Customer Intelligence 360’s accelerated deployment and Martech […]
Users can create and modify automation using a conversational interface by combining Einstein GPT, Salesforce’s generative artificial intelligence, with Flow. Salesforce has added Einstein GPT and real Data Cloud capabilities to Flow, its portfolio of automation tools. Users can automate complex workflows and trigger actions based on real-time changes by powering Flow with Data Cloud, […]
Content+ uses artificial intelligence to enable program administrators and marketers to tailor content to their organisations, representatives, and audiences’ unique needs. Hearsay Systems, a provider of digital client engagement solutions for the financial services industry, has launched Content+. With Hearsay Content+, digital content administrators can design, manage and curate exclusive, compliant, third-party content collections within […]
Catchlight leverages generative AI techniques with the lead insights it develops to create personalised emails to the prospect. Catchlight now provides AI-generated emails to advisors to send to prospective new clients. Built directly within the Catchlight platform, this new feature draws from the data-enriched profiles Catchlight creates for an advisor’s leads and drafts emails to […]
The call summaries feature provides three-to-five-sentence takeaway snapshots from every call. CallRail has released Premium Conversation Intelligence, an artificial intelligence-powered solution built on speech recognition for call summaries and call sentiment analysis. The call summaries feature provides three-to-five-sentence takeaway snapshots from every call. These summaries can be filtered by the campaign to pinpoint insights, keywords, […]
