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It provides a centralised platform for social media marketers to manage all DMs, with new embedded functionalities for responding to inquiries.

Customers can stay organised with teams and channels; schedule and conduct meetings; share and access files; and add apps to bring tools into Teams.

Agents and their managers can see how long the call lasted, why the customer called, how the agent responded, and offers that were provided to remedy the customer’s issue.

Sprinklr AI+ allows companies to combine unstructured, CX data from more than 30 digital channels with generative AI to create content, improve feedback and identify insights.

The innovative new offering leverages cutting-edge generative AI technology to help event professionals quickly create high-quality content

The Acoustic Connect℠ next-generation platform equips marketers with unparalleled behavioural insights, offering total visibility from campaign launch to conversion to elevate customer experiences and enhance customer engagement

The predictive media mix modelling technology empowers CMOs by eliminating the need for biased, individual channel metrics

Opera’s browser AI, Aria, is a result of the company’s collaboration with OpenAI and is a free service with access to real-time information from the web

The Five9 Intelligent CX platform facilitates billions of call minutes annually and provides digital engagement, analytics, workflow automation, workforce optimisation, and practical artificial intelligence.

Pega GenAI will provide visibility into how AI decisions are made by analysing decisioning data and providing explanations of why certain actions would (or would not) be presented to a customer.