This feature assists companies in keeping track of what was discussed and the necessary action items after the call Yobi, the customer communication app for businesses designed to enhance customer relationship management (CRM), is introducing a new feature, Call Summarisation, which generates an automatic content summary through a transcript and identifies critical points discussed in […]
Porcelain homewares designer and retailer Lladró has debuted a new US store concept that submerges visitors into an alternate reality Lladró has announced the opening of a new store in New York, the first in the US with the brand’s new concept, dedicated to showcasing Lladró’s most innovative and groundbreaking creative designs and collaborations. The […]
GoTo Customer Engagement provides simple customer communication with new two-way digital channels, including SMS campaigns, webchat, and social media to help grow your business GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, announced the launch of GoTo Customer Engagement. This new multi-channel solution […]
Vi is using Sprinklr’s Unified-CXM platform to engage with negative Google reviews in a positive way Sprinklr, the unified customer experience management platform for modern enterprises, announced that Vodafone Idea Limited (Vi) – a leading telecom service provider in India – is using Sprinklr Modern Care, Modern Research and Social Engagement & Sales to transform […]
LadderUp launches for local retailers in Atlanta, Birmingham, Detroit, Houston and Washington, D.C., providing business owners with capital, e-commerce-focused technical assistance, and education from industry leaders Applications opened up for LadderUp, an innovative new accelerator program from retail technology company Shipt that will equip local retailers with the tools needed to thrive in an ever-evolving […]
Powered by the Freshworks Neo platform, the Freshworks CX and CRM integrations with WhatsApp, Instagram Messaging, and Facebook Messenger enable teams to deliver intelligent and personalised messages at scale Freshworks Inc. announced that companies worldwide have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and […]
Uniphore, a conversational AI and automation provider, has acquired Red Box, the open enterprise platform for capturing voice, screen and metadata from conversations Red Box’s proven track record in capturing and securing every voice and screen conversation, in real-time and post-call, is a powerful addition to Uniphore’s portfolio and will bolster the capabilities of the […]
The partnership includes Spresso’s inaugural modular SaaS solutions Price Optimisation and LTV & Churn Prediction Boxed, Inc., the technology-driven e-commerce retailer and enabler, announced that Spresso, its SaaS modular solution platform, has partnered with global enterprise digital commerce platform VTEX. The partnership unlocks Spresso’s modular solutions, including Price Optimisation and LTV & Churn Prediction, now […]
After driving over $680 million in additional revenue for retailers in 2022, Granify is removing the burden of requiring developer and technical resources for retailers to rapidly test ideas and personalise the shopping experience Granify Inc., acclaimed for its innovative conversion optimisation platform, has announced the launch of Granify Rapid Personalization (GRP). GRP allows retailers […]
In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Twitter And IAS To Offer Advertisers With Brand Safety […]
