GoTo Launches GoTo Customer Engagement
GoTo Customer Engagement provides simple customer communication with new two-way digital channels, including SMS campaigns, webchat, and social media to help grow your business GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, announced the launch of GoTo Customer Engagement. This new multi-channel solution […]
Topics
GoTo Customer Engagement provides simple customer communication with new two-way digital channels, including SMS campaigns, webchat, and social media to help grow your business
GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, announced the launch of GoTo Customer Engagement. This new multi-channel solution brings together GoTo Connect’s world-class phone system and customer communication tools, analytics, and the digital channels customers need to reach a larger audience and grow their business, all within a shared unified inbox.
The GoTo Customer Engagement solution helps businesses meet customers wherever they communicate through easy personalisation, hyperlinks, and scheduled campaigns; all managed in a centralised, easy-to-use inbox.
“With GoTo Connect, our customers already rely on us for phone conversations with their customers. Now we’re expanding our offerings to include an even more robust solution that provides additional digital communication channels to grow their business faster and further,” says Damon Covey, Head of Product at GoTo. “We’ve listened to our customers’ needs and with GoTo Customer Engagement, we’re giving businesses the ability to easily connect with their customers in the ways they want across phone, SMS, webchat and social media channel, all without the hassle of managing multiple tools.”
“As owners of commercial and industrial properties, it’s imperative that we have an easy and quick way to reach our tenants in case of emergencies, repairs, or even events happening at our properties,” said Leonard Cohen, Operations & Facilities Manager, Detroit Development. “With GoTo Customer Engagement, we can easily schedule SMS communications and centralise all our conversations in just one inbox. GoTo Customer Engagement has made it much easier for us to ensure our tenants have the important information they need as quickly as possible using their preferred method of communication.”
