The integration opens up brands to a trusted channel for customer support Vee24, a person-to-person digital customer experience solutions provider, announced the recent launch of its asynchronous messaging integration. This new feature allows brands to engage with their customers via WhatsApp, the world’s most popular messaging service. Vee24’s digital platform enables customer-centric teams to grow […]
Quiq will build an international commercial team and deepen its partner ecosystem to improve the customer experience for businesses while reducing call volumes and costs Quiq, the technology company creating the future of conversations between businesses and their customers, announced an expansion of its services to the United Kingdom and Europe to meet the growing […]
Openscreen Engage adds rich online publishing capabilities to design, launch and track QR Code programs Openscreen, a provider of QR Code-driven enterprise solutions, announced the release of Openscreen Engage, an end-to-end solution for publishing QR Code-led interactive content for on-location marketing, education and promotional campaigns. Building upon Openscreen’s dynamic QR Code, Customer Relationship Management (CRM) […]
The report says 66% of marketers are looking towards enhancing their email personalisation capabilities MoEngage, a customer engagement platform, has released a “State of Personalisation Report” covering how retail brands in the Middle East and Africa can use the power of personalisation to enhance their engagement metrics. Customer expectations have remained dynamic. There is a […]
Giift, a provider of end-to-end loyalty program management solutions, announced it has acquired a strategic majority interest in InTouch, Indonesia’s trusted provider of loyalty solutions This acquisition enables Giift and InTouch to come together and become the leading loyalty provider in Indonesia with a portfolio of 20 banks, 6 insurance companies, and blue chip corporations, […]
CPG suppliers will gain a holistic view of their retail business through the merging of retail point-of-sale and inventory data with ordering, shipment and invoicing data Crisp, an open-data platform for the retail industry, has announced its acquisition of the Electronic Data Interchange (EDI) platform Integral Group. Integral Group brings to Crisp nearly 40 years […]
Businesses can now have the peace of mind that their customer records will be accurately duplicated and updated in real-time Companies using OneBill’s platform to manage their billing and monetisation operations will now have the advantage of leveraging powerhouse Hubspot’s intelligent CRM tools, thanks to a newly developed integration. One ongoing challenge for businesses is […]
By uniquely leveraging post-interaction insights and historical data, Observe.AI introduces highly contextualised real-time agent guidance, live supervisor coaching, and automated actions Observe.AI, the live conversation intelligence platform for contact centres, announced the launch of its new Real-Time AI product suite – designed to help agents succeed at every customer interaction and boost productivity with live […]
The collaboration opens up growth opportunities in CX, WFM, and digital transformation NICE and Cognizant announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX) transformation. This partnership leverages Cognizant’s deep consulting and business transformation capabilities along with NICE CXone’s industry-leading complete, integrated cloud platform to accelerate customer adoption of advanced […]
Zahara Travel will deploy Sabre technology and solutions to drive growth, boost revenue and transform its business – including Sabre Virtual Payment to manage the agency’s payment and reporting capabilities. Zahara Travel, Oman’s leading travel management company, reaffirms its strategic partnership with Sabre Corporation, a leading software and technology company that powers the global travel […]
